Jessica Hernandez
Metairie,LA
Summary
3 Years of customer service.
Personable and empathetic with deep understanding of patient advocacy and support. Possesses strong communication and organizational skills essential for guiding individuals through healthcare systems. Dedicated to making positive impact on patient outcomes and overall well-being.
Overview
3
3
years of professional experience
Work History
Health Navigator
DePaul Community Health Ceneters
04.2023 - Current
- Guides patients through healthcare process
- Communicating with patients
- Help patients get health coverage
- Established trusting relationships with diverse patient populations, fostering open communication and collaboration towards shared goals.
Front Desk Agent
Home2 Suites By Hilton
10.2021 - Current
- Greeting Guests
- Checking in and out guests
- Handling guest issues
- Making reservations
- Answering calls
- Collected room deposits, fees, and payments.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
Education
No Degree - Business And Management
Delgado Community College
New Orleans, LA12.2025
Skills
- Customer Service
- Multitask
- Communication
- Strong work ethic
- Time Management
- Knowledge of the inner workings of healthcare system
Languages
Spanish
English
Timeline
Health Navigator
DePaul Community Health Ceneters
04.2023 - Current
Front Desk Agent
Home2 Suites By Hilton
10.2021 - Current
No Degree - Business And Management
Delgado Community College