Jessica Hernandez
Kenosha,WI
Summary
Proactive and goal-oriented professional with excellent time management, problem-solving, and adaptability skills. Known for reliability and quick learning, with the ability to apply new skills effectively.
Overview
7
7
years of professional experience
Work History
Internet Sales Consultant- Marketing- Photographer
Zeigler Subaru
09.2021 - Current
- Prospect sales and service opportunities through data mining, identifying potential leads.
- Maintain detailed client records in CDK, ensuring accurate tracking of interactions and follow-up.
- Handle inbound sales inquiries identifying customer needs and scheduling service and sales appointments.
- Collaborate in social media strategy meetings, contributing insights and ideas to drive engagement and brand presence.
- Initiate outreach to local businesses to establish and manage promotional partnerships, expanding brand visibility.
- Analyze customer feedback to identify areas of improvement in online shopping experience.
- Coordinate and execute events for Subaru's "Love Campaigns."
- Develop and manage FullPath email campaigns, mapping customer journeys, personalizing content, and leveraging automated, triggered emails to drive engagement and increase lead conversion.
- Oversee all social media platforms, managing content creation, engagement, and performance tracking via excel.
- Produce content following social media trends, including promotions, deals, events, and offers, using Adobe Lightroom, Canva, and CapCut for editing.
- Photograph new and pre-owned inventory.
Forklift Operator
Rust-Oleum
05.2021 - 09.2021
- Operated stand up forklifts to process and transport daily orders.
- Managed and moved up to 50 pounds of paint and related supplies.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Turned in paperwork outlining orders for inspection before loading, marking load tickets for out of stock items.
- Provided support during high-demand periods, assisting the FedEx department with timely order fulfillment and inventory management.
- Performed routine equipment inspections and maintenance to ensure forklift functionality and workplace safety.
- Collaborated with team members to achieve daily order fulfillment goals, enhancing overall warehouse productivity.
Customer Service Representative
VW Credit
02.2021 - 05.2021
- Delivered outstanding customer support as a temporary representative, assisting clients with vehicle payments, addressing account inquiries, and processing payments efficiently.
- Managed multiple tasks, including call handling, data entry, and resolving customer concerns in a timely and professional manner.
- Conducted weekly brainstorming meetings with the team to improve service processes and enhance efficiency.
- Maintained accurate account information, ensuring all data was up-to-date and correct.
- Streamlined call center operations by creating and implementing scripts to improve communication and customer satisfaction.
Customer Service Representative
USABlueBook
08.2019 - 02.2021
- Assisted customers with order processing and product selection, providing expert guidance on a wide range of water, wastewater treatment products, etc to meet their specific needs.
- Managed customer inquiries via calls and emails, handling around 100+ calls daily.
- Utilized computerized systems for efficient tracking and information gathering.
- Resolved standard customer issues independently, escalating complex problems to supervisor.
- Collaborated effectively with team to ensure seamless customer service.
- Detailed daily reports on back orders, updating customers proactively on lead times.
Cashier - Food Prep
AbbVie
02.2019 - 08.2019
- Processed deposits.
- Prepared food items for breakfast bars
- Monitored and replenished food supplies and utensils, ensuring availability for smooth service.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
- Designed and displayed daily menu signage to promote specials and enhance customer experience.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Barista Shift Supervisor
Dunkin' Donuts
08.2017 - 02.2019
- Handled banking duties.
- Greeted customers entering store and responded promptly to customer needs.
- Successfully managed multiple responsibilities, including order taking and food preparation, while maintaining high efficiency during peak hours.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Handled and resolved customer issues and complaints with professionalism.
- Trained new hires in food handling and safety protocols.
- Accurately completed end-of-day financial tasks.
Education
High School Diploma -
Waukegan High School
Waukegan, IL06-2017
Skills
- Sales strategy development
- Cold calling
- Digital marketing
- Lead generation
- Organizational skills
- Multitasking Abilities
- Time management
Timeline
Internet Sales Consultant- Marketing- Photographer
Zeigler Subaru
09.2021 - Current
Forklift Operator
Rust-Oleum
05.2021 - 09.2021
Customer Service Representative
VW Credit
02.2021 - 05.2021
Customer Service Representative
USABlueBook
08.2019 - 02.2021
Cashier - Food Prep
AbbVie
02.2019 - 08.2019
Barista Shift Supervisor
Dunkin' Donuts
08.2017 - 02.2019
High School Diploma -
Waukegan High School
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