Jessica Hernandez
Hawthorne,CA
Summary
Skilled Operations Supervisor with broad experience in overseeing daily operations, streamlining processes, and implementing effective business strategies. Strengths include strong leadership abilities, organizational skills and a keen focus on operational efficiency. Previous roles have led to improved team productivity, cost reduction and enhanced operational workflows.
Overview
11
11
years of professional experience
Work History
Operations Supervisor
Living Spaces
La Mirada
07.2023 - Current
- Developed strong relationships with customers through excellent customer service practices.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Customer Service Representative
Living Spaces
La Mirada
07.2020 - 07.2023
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered customer inquiries via phone, email, and chat.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Style Consultant
Target
Riverside
10.2018 - 07.2020
- Organized store by returning merchandise to proper areas and restocked displays.
- Operated cash register accurately to complete transactions quickly and efficiently.
- Audited inventory to identify and correct discrepancies.
- Prepared promotional displays and set up clearance signs to move older products and prepare for new seasonal lines.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
Sales Lead
Foot Locker
Moreno Valley
05.2014 - 10.2017
- Managed cash register operations using POS system and processed sales and returns.
- Identified customer needs by asking questions and advising on best solutions.
- Maintained attractive merchandise displays to maximize purchases.
- Exceeded department expectations for productivity and accuracy levels.
- Promoted accessories and cross-sold additional products and services through use of active persuasion.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
Education
High School Diploma -
Animo Venice Charter High School
Venice, CA06-2010
Skills
- Employee engagement
- Staff supervision
- Employee development
- Complaint resolution
- Multitasking and organization
- Live chat support
- CRM software proficiency
- Active listening
Languages
Spanish
Native/ Bilingual
Accomplishments
- Annual Sales GEM (Guest Engagement Model) Employee-2023 & 2024
References
References available upon request.
Timeline
Operations Supervisor
Living Spaces
07.2023 - Current
Customer Service Representative
Living Spaces
07.2020 - 07.2023
Style Consultant
Target
10.2018 - 07.2020
Sales Lead
Foot Locker
05.2014 - 10.2017
High School Diploma -
Animo Venice Charter High School