JESSICA HERNANDEZ
Orlando,USA
Summary
Office and administrative support expert with extensive experience across diverse environments, especially in healthcare. Proficient in task management, record organization, and workflow optimization. Rapid adaptation to new software and systems enhances data management and operational efficiency. Implemented improvements in document organization and communication protocols, streamlining daily operations. In addition, a dedicated customer service specialist provides skills to prioritize and multitask in a fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Scheduler
Surgery Partners
10.2024 - Current
- Maintained confidentiality of sensitive information during scheduling tasks and patient interactions.
- Conducted audits of scheduling systems to identify and rectify data inaccuracies.
- Efficiently checked in patients while providing necessary front desk support.
- Communicated effectively with health administrators, nurses, and technicians regarding patient concerns.
- Assumed responsibilities for patient transportation, linen changes, and specimen handling.
- Ensured cleanliness and safety standards through comprehensive housekeeping tasks across the facility.
Seasonal Guest Lead
Lululemon Athletica
Orlando, Florida
09.2024 - 01.2025
- Engaged customers through personalized consultations to enhance product knowledge.
- Facilitated product demonstrations, highlighting features and benefits effectively.
- Collaborated with team members to uphold store presentation standards consistently.
- Processed transactions efficiently using point-of-sale systems to ensure accuracy.
- Managed inventory and restocked merchandise to maintain optimal stock levels.
- Trained new staff on customer service protocols and operational procedures thoroughly.
- Resolved customer inquiries and concerns professionally and attentively.
- Greeted customers, delivering exceptional service throughout their shopping experience.
Scheduler
STAND UP MRI
02.2023 - 08.2023
- Coordinated patient scheduling across multiple locations to enhance operational efficiency.
- Facilitated effective communication with RAD and MRI technicians regarding procedures and patient conditions.
- Verified insurance policies to streamline patient intake processes.
- Managed incoming and outgoing calls to ensure timely information delivery.
Seasonal Lead Sales Associate
Macy's
10.2022 - 02.2023
- Processed transactions efficiently as cashier, ensuring accurate handling of cash and credit sales.
- Maintained organized merchandise displays through effective stocking practices.
- Trained new associates on sales techniques and store policies.
- Resolved customer inquiries and complaints in a timely manner.
- Supervised a team of sales associates on daily tasks and operations.
- Managed returns seamlessly, adhering to company policies and enhancing customer satisfaction.
- Led a team to deliver exceptional customer service experiences.
- Managed inventory levels and organized stockroom for efficient access.
Front Desk Supervisor
Floridays Resort Orlando
Orlando, FL
06.2021 - 10.2022
- Ensured efficient guest check-in and check-out processes for smooth arrivals and departures.
- Resolved guest inquiries and complaints promptly to enhance satisfaction levels.
- Facilitated communication across departments to improve overall service delivery.
- Maintained financial integrity through accurate cash handling and transaction processing.
- Managed incoming and outgoing calls to streamline property communication.
- Monitored lobby area for cleanliness, ensuring a welcoming atmosphere for guests.
- Implemented scheduling for front desk staff shifts to optimize coverage and efficiency.
- Utilized hotel management software to effectively track occupancy rates and bookings.
Customer Service Representative
Macy's
Orlando, FL
10.2020 - 01.2021
- Processed returns efficiently to minimize customer wait time.
- Facilitated curbside pickup services to enhance convenience and speed.
- Managed online orders, ensuring accuracy and timely fulfillment.
- Handled transactions securely to maintain financial integrity.
- Addressed customer questions and concerns promptly to improve satisfaction.
Customer Service
Universal Studios Florida
Orlando, FL
03.2017 - 10.2020
- Processed customer orders efficiently and accurately.
- Managed food and monetary transactions to ensure smooth operations.
- Maintained cleanliness of workstations to meet health standards.
- Rotated stock regularly to minimize waste and ensure freshness.
Education
Bachelor's degree - Health Science
University of Central Florida
Orlando, FL05.2022
Associate's degree -
Valencia College
Orlando, FL05.2019
High school diploma -
Colonial High School
Orlando, FL05.2016
MBA - Health Care Administration
Western Governors University
Salt Lake City, UTSkills
- Care plans and medical records management
- Vital signs monitoring
- Typing and documentation review
- Microsoft Office proficiency
- Medical terminology expertise
- Clerical and organizational skills
- Health information management
- Customer service and support
- Bilingual communication (Spanish)
- Insurance verification processes
- Data entry and scheduling
- Multi-line phone systems operation
- Patient care and relations
- HIPAA compliance knowledge
- Appointment scheduling efficiency
- Computer literacy and math skills
- Retail math experience
- Hospital experience with Epic
Certification
- CPR Certification
- BLS Certification
- Driver's License
Languages
Bilingual
spanish
Personal Information
Willing To Relocate: Anywhere
References
References available upon request.
Timeline
Scheduler
Surgery Partners
10.2024 - Current
Seasonal Guest Lead
Lululemon Athletica
09.2024 - 01.2025
Scheduler
STAND UP MRI
02.2023 - 08.2023
Seasonal Lead Sales Associate
Macy's
10.2022 - 02.2023
Front Desk Supervisor
Floridays Resort Orlando
06.2021 - 10.2022
Customer Service Representative
Macy's
10.2020 - 01.2021
Customer Service
Universal Studios Florida
03.2017 - 10.2020
Bachelor's degree - Health Science
University of Central Florida
Associate's degree -
Valencia College
High school diploma -
Colonial High School
MBA - Health Care Administration
Western Governors University