Melissa Montes
Palm Bay,FL
Summary
I am an experienced and dependable worker with a proven track record of efficiently completing tasks in various settings. I am skilled in maintaining a clean and organized workspace and have the ability to adapt to different environments. I am ready to contribute to a dynamic team and make a positive impact.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Scheduler
CHS
10.2022 - Current
- Organized patient charts according to established protocols to ensure accurate medical records were kept on file.
- Assisted patients with billing inquiries, resolving any issues quickly and efficiently.
- Resolved conflicts between staff members regarding appointment times or availability of services.
- Adjusted appointments according to priority and tracked appointment durations.
- Managed appointment cancellations and rescheduling, minimizing gaps in physicians' schedules.
- Updated patient information in databases and adhered to confidentiality requirements.
- Coordinated scheduling for multiple physicians across various specialties, balancing patient needs and doctor availability.
Medical Receptionist
The Back Center Health First Medical
08.2021 - 10.2022
- Check patients in and make sure insurance information is correct and verified
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Document patient information in the chart.
- Collect patient payment for copay.
- Check the patient out.
- Schedule the next appointments as followed by the doctor's order.
Receptionist/ Scheduling/ On Call Scheduler
Champion Home Health Care
03.2019 - 03.2019
- Answer Phone calls
- Help with application process for the recruiter
- Schedule Caregivers to go to Clients house and help with home care
- Deal with client's concerns
- Organize
- Help with applications for CNA, LPN and HHA
- Call Caregivers to see if they will pick up shift if someone calls out
- Computer
Receptionist
FLORIDA PEDIATRIC GROUP
01.2018 - 12.2018
- Answer phone calls
- Manage scheduling
- Typing
- Maintain Insurance
- Work with E-clinical software
- Maintain check in and check out
Customer Service/cashier/supervisor
BJ'S WHOLESALE CLUB
10.2014 - 12.2018
- Run the front line
- Membership sales and upgrades
- Merchandise stocking and returns
- Handle member complaints/issues
- Answer customer calls and product inquiries
- Clothing organization
- Make sure all conversions are straight
- Overall, customer service and satisfaction are the main priority
- Multiple recognitions & merits received for quality work
- Handles the schedules and breaks
- Computer skills with Microsoft, excel, word and PowerPoint
- Answer phone calls
Education
Bachelor of Arts - Interaction Design
Seminole State College of Florida
Sanford, FL04-2026
Bachelor's - Interior Design/ Architecture
AI Miami International University of Art and Design
03.2025
High school diploma -
Bayside High School
01.2016
AA - General Studies
Eastern Florida State College
Skills
- Customer service skills
- Scheduling
- Receptionist
- Microsoft Word
- Computer Skills
- Home care
- Medical Scheduling
- Typing
- Medical Records
- Medical Office Experience
- HIPAA
- Medical Receptionist
- Medical Terminology
- Insurance Verification
- Workspace planning
- 3D rendering software
- Lighting design
- Building codes
- Material selection
- Rendering
- Client service
- Time management
- Real estate terminology
- Licensed real estate agent
Certification
Florida Real Estate License
Timeline
Scheduler
CHS
10.2022 - Current
Medical Receptionist
The Back Center Health First Medical
08.2021 - 10.2022
Receptionist/ Scheduling/ On Call Scheduler
Champion Home Health Care
03.2019 - 03.2019
Receptionist
FLORIDA PEDIATRIC GROUP
01.2018 - 12.2018
Customer Service/cashier/supervisor
BJ'S WHOLESALE CLUB
10.2014 - 12.2018
Bachelor of Arts - Interaction Design
Seminole State College of Florida
Bachelor's - Interior Design/ Architecture
AI Miami International University of Art and Design
High school diploma -
Bayside High School
AA - General Studies
Eastern Florida State College
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