Administrative Assistant
Jessica Rodriguez
Maximus
PASADENA,TX
Work Preference
Work Type
Full Time
Location Preference
RemoteHybridOn-Site
Location:
PASADENA, TX, USHouston, TX
Open to relocation:
No
Minimum Desired Compensation
$70000/yr
Important To Me
Career advancementWork from home optionWork-life balanceHealthcare benefitsFlexible work hoursCompany CulturePersonal development programsPaid time off
2
Language
25
Years of experience
Detail-oriented administrative professional with extensive experience in customer support and scheduling. Skilled in fostering teamwork, adapting to changing environments, and improving communication protocols to enhance service delivery.
Experienced with providing high-quality customer support across various channels. Utilizes strong problem-solving skills to address and resolve customer inquiries efficiently. Track record of excellent communication and maintaining positive customer relationships.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Scheduler
7 Years 9 Months- Managed appointment calendars, ensuring timely communication and adherence to deadlines.
- Collaborated with team members to resolve scheduling conflicts and prioritize tasks effectively.
- Trained junior staff on scheduling protocols and usage of scheduling software applications.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
- Improved overall workflow efficiency by collaborating with team leads to identify bottlenecks, establish priorities, and develop solutions for process improvement.
- Coordinated with multiple departments to ensure seamless project execution, reducing delays and increasing efficiency.
Child Support Specialist
1 Year 11 Months- Provided exceptional customer support through effective communication and resolution of inquiries.
- Assisted in managing case files and documentation for legal proceedings.
- Collaborated with team members to streamline support processes and improve response times.
- Utilized case management software to track customer interactions and ensure accurate record-keeping.
- Participated in regular team meetings to discuss process improvements and share best practices.
- Conducted follow-up communications with clients to ensure satisfactory resolutions were achieved.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Managed case files using state systems to track child support payments and enforce orders.
- Facilitated communication between custodial parents and local agencies to ensure support compliance.
- Enhanced child support enforcement by conducting thorough case investigations and analysis.
Administrative Clerk
3 Years- Developed training materials for new staff on office procedures and documentation practices.
- Led team efforts in improving communication protocols between departments to facilitate better service delivery.
- Entered data into system and updated customer contacts with information to keep records current.
- Input data and processed system change to generate accurate reports.
- Supported efficient data management, entered and updated records in database to ensure accuracy and completeness.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Purchased and maintained office supplies.
- Coordinated and scheduled meetings and appointments.
- Compiled and analyzed data to produce reports.
- Edited and proofread documents for accuracy and completeness.
Administrative Clerk
4 Years 9 Months- Managed case files and documentation for probationers, ensuring compliance with legal standards.
- Coordinated scheduling of hearings, appointments, and meetings to optimize office workflow.
- Processed incoming correspondence and communications, maintaining accurate records and timelines.
- Assisted in data entry and management within case management systems to enhance efficiency.
- Supported senior officers in preparing reports and presentations for court proceedings.
- Streamlined office processes by implementing best practices for file organization and information retrieval.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Managed daily mail distribution for both internal employees and external customers or clients.
- Proofread and edited professional documents to fix errors.
Paralegal Assistant
8 Years 9 Months- Conducted legal research to support case preparation and enhance attorney strategies.
- Drafted and reviewed legal documents, ensuring compliance with court rules and procedures.
- Managed case files and maintained organized documentation for efficient retrieval and analysis.
- Implemented process improvements that increased efficiency in case handling across the department.
Education
No Degree
No Degree
Skills
Problem-solving
Complaint handling
Customer relationship management (CRM)
CRM software
Call center experience
Data entry
Quality assurance
Product knowledge
Appointment scheduling
Time management
Customer service excellence
Adaptability and flexibility
Email communication
Remote support tools
Customer service
Teamwork and collaboration
Attention to detail
Collaborative team player
Interpersonal skills
Customer communication and empathy
Problem-solving abilities
Organizational skills
Highly professional
Friendly and patient
Tracking and documentation
Supply management
Languages
Spanish
Full Professional
Software
- Microsoft Office
- Microsoft Outlook
- Data Entry & database systems
- Orkforce management/ scheduling softwareW
Timeline
Scheduler
Maximus
12.2018 - CurrentRead More
Child Support Specialist
Office of the Attorney General of Texas
01.2017 - 12.2018Read More
Administrative Clerk
Knust-Godwin, LLC
07.2013 - 07.2016Read More
Administrative Clerk
United States Probation Office
10.2010 - 07.2015Read More
Paralegal Assistant
Kasowitz Law Firm
01.2002 - 10.2010Read More
University of Houston
No Degree
Read More
Houston Community College
No Degree
Read More