Jessica Hernandez
Ruther Glen
Summary
Dynamic security professional with extensive experience at Allied Universal Security Services, excelling in risk assessment and emergency response. Proven ability to enhance safety protocols and train teams effectively. Recognized for superior customer service and strong communication skills, ensuring a secure and welcoming environment for all personnel and visitors.
Security professional with solid background in protecting assets and ensuring safety. Proven ability to assess risks, manage security protocols, and respond effectively to incidents. Strong focus on collaborative team efforts and adapting to evolving security needs. Reliable and skilled in surveillance, access control, and emergency response.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
Fredericksburg, VA
04.2024 - Current
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to detect and prevent potential security breaches.
- Responded promptly to incidents, and emergencies, ensuring swift resolution.
- Developed and implemented security plans tailored to specific events or circumstances.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Monitored CCTV cameras
- Examined doors, windows and gates to verify security.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Wrote detailed reports of all security breaches and investigations.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Crew Member
Chick-fil-A
Ashland, VA
03.2023 - 04.2024
- Delivered exceptional customer service in fast-paced environment, ensuring positive dining experiences.
- Operated kitchen equipment safely and efficiently, maintaining high food quality standards.
- Collaborated with team members to optimize workflow during peak hours, enhancing service speed.
- Handled cash transactions accurately, maintaining accountability in financial operations.
- Engaged with customers to receive feedback and resolve concerns, promoting brand loyalty.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Streamlined drive-thru operations, significantly reducing wait times for customers.
- Improved team morale, leading to increased productivity and reduced turnover.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Shift Leader
Wendys Fast Food
Ruther Glen, VA
05.2020 - 03.2023
- Supervised team operations to ensure efficient service and adherence to company standards.
- Trained new staff on procedures, customer service, and food safety protocols.
- Implemented workflow improvements resulting in reduced wait times during peak hours.
- Maintained cleanliness and organization of work areas, adhering to health regulations.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved customer complaints swiftly to enhance satisfaction and retention rates.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Education
Bachelor of Science - Criminology
Longwood University
Farmville, VA05-2026
Associate of Science - Criminal Justice
Germanna Community College
Fredericksburg, VA05-2024
High School Diploma -
Caroline High School
Milford, VA05-2022
Skills
- Security monitoring
- Emergency response
- Report writing
- Patrolling procedures
- Communication skills
- Problem-solving strategies
- Incident reporting
- Security guard license
- Situational awareness
- CCTV surveillance
- Superior customer service
- Patrol operations
- Metal detector operation
- Interior and exterior patrol
- High level of integrity
- First aid and CPR certified
Accomplishments
- Successfully completed two-week security training program.
Certification
- CPR Training - May 2025-2027
- CPI Training - June 2026-2027
- Certified Security Officer, Allied Universal
Languages
Spanish
Professional Working
Timeline
Security Officer
Allied Universal Security Services
04.2024 - Current
Crew Member
Chick-fil-A
03.2023 - 04.2024
Shift Leader
Wendys Fast Food
05.2020 - 03.2023
Bachelor of Science - Criminology
Longwood University
Associate of Science - Criminal Justice
Germanna Community College
High School Diploma -
Caroline High School