Jessica Hernandez
Phoenix,AZ
Summary
Results-driven Customer Service Professional with expertise in service delivery and process optimization. Committed to enhancing customer satisfaction through quality support and relationship management. Proven multitasker and team player skilled in establishing rapport with clients to drive business success.
Overview
10
10
years of professional experience
Work History
Paraprofessional
Amergis
Phoenix, MA
08.2024 - Current
- Facilitated student engagement through interactive learning exercises and discussions.
- Implemented behavioral management strategies to promote a positive classroom environment.
- Assisted in individualized education plans by providing tailored support to students.
- Collaborated with educators to track student progress and adapt teaching methods.
- Monitored student behavior during activities to ensure a safe learning environment. during activities and ensured their safety at all times.
- Communicated effectively with parents regarding student behavior and academic performance.
- Organized educational resources and maintained an orderly classroom setting.
- Applied positive reinforcement to redirect negative behaviors.
- Created and maintained positive relationships with students, parents, and colleagues.
- Provided guidance to students in the classroom setting.
- Supported students throughout academic instruction and assignments.
- Offered students personalized educational, behavioral, and emotional support.
- Assisted in the implementation of behavior management strategies tailored to individual student needs. behavior management strategies for individual students.
- Supported classroom activities by assisting teachers with lesson preparation and materials.
- Assisted teachers with planning and preparing lessons for students.
Daycare Worker
Absolute
Phoenix, USA
11.2023 - Current
- Enhanced children's social skills through organized group activities fostering positive interactions.
- Enhanced children's social skills by organizing group activities and promoting positive interactions.
- Assisted in creating a nurturing atmosphere by actively engaging with children through play, conversation, and care routines.
- Boosted parent satisfaction by maintaining regular communication regarding children's progress and daily experiences.
- Created a nurturing atmosphere by actively engaging children in play, conversation, and care routines.
Retail Customer Sales Associate
Walmart
Phoenix, USA
01.2021 - Current
- Improved sales performance by actively promoting products and engaging customers in informative conversations.
- Increased customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Resolved customer complaints professionally, fostering trust and loyalty among clientele.
- Maintained a clean and inviting store environment for enhanced customer experience.
- Handled cash register transactions accurately, ensuring seamless checkout experiences for customers.
- Resolved customer complaints to foster trust and loyalty among clientele.
Customer Service Representative
Panda Express
Phoenix, USA
04.2016 - 08.2018
- Boosted customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes, reducing wait times and enhancing customer experience.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Guided customers in navigating company website and placing online orders, enhancing overall user experience.
Education
High School Diploma -
Cesar Chavez High School
Laveen, AZSkills
- Classroom management
- Behavioral support
- Individual support
- Student advocacy
- Academic development
- Curriculum development
- Care Planning
- Learning environment
- Classroom setup
- Classroom transitions
- Resource management
- Resource organization
- Student progress
- Report Generation
- Complaint Resolution
- Event coordination
- Activities Planning
- Appointment Scheduling
- Multitasking
- Reliability
- Bilingual
- Customer Service
- Teamwork and Collaboration
- Record keeping
- Child development
Languages
- English, Full Professional
- Spanish, Full Professional
Timeline
Paraprofessional
Amergis
08.2024 - Current
Daycare Worker
Absolute
11.2023 - Current
Retail Customer Sales Associate
Walmart
01.2021 - Current
Customer Service Representative
Panda Express
04.2016 - 08.2018
High School Diploma -
Cesar Chavez High School