Hi, I’m
Jessica Hernandez Martinez
Charlotte,NC
Summary
Dynamic Leasing Agent with proven success at Cushman & Wakefield, adept at tenant screening and contract negotiation. Skilled in local market conditions and property tours, I excel in enhancing tenant satisfaction through effective communication and conflict resolution. Committed to facilitating smooth move-ins while maintaining meticulous record-keeping.
Overview
4
years of professional experience
1
Certification
Work History
Cushman & Wakefield
Leasing Agent
05.2023 - Current
Job overview
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Invited prospects to fill out application upon completion of property tour.
- Distributed and followed up on tenant renewal notices.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Conducted property tours to highlight features of properties.
- Used [Software] to keep record of financial transactions and rental applications.
- Participated in property inspections to prepare for move-ins and move-outs.
- Monitored advertising effectiveness by gathering information about market competition in local area.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Greeted clients, showed apartments, and prepared leases.
CTDI - Communications Test Design
Tester
12.2022 - 03.2023
Job overview
- Conducted tests and diagnostic procedures using tools such as analyzers, multimeters, and power supplies.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Examined products for imperfections and defects.
- Trained other workers in inspection and testing procedures.
- Monitored product quality at all stages of production process.
- Operated and maintained testing equipment.
- Provided feedback to production team regarding product quality.
- Followed safety protocols while handling hazardous materials.
CVS Pharmacy
Cashier
09.2021 - 11.2022
Job overview
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Performed cash, card, and check transactions to complete customer purchases.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Education
Commonwealth High School 5112 Central Ave Charlotte NC
High School Diploma
07-2023
Skills
- Local market conditions
- Lending
- Property tours and inspections
- Property amenities
- Fair housing policies
- Property reporting
- Contract negotiation
- Telephone and email etiquette
- Social media marketing
- Move-in coordination
- Record keeping
- Background checks
- Leasing and sales
- Tenant screening
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- Leasing Training - 03-17-2025
Languages
Spanish
Professional Working
Timeline
Leasing Agent
Cushman & Wakefield
05.2023 - Current
Tester
CTDI - Communications Test Design
12.2022 - 03.2023
Cashier
CVS Pharmacy
09.2021 - 11.2022
Commonwealth High School
High School Diploma
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