Jessica Hernandez Santoyo
2608 Wise St.,GA
Summary
Proven Assistant Store Manager with a track record of enhancing sales and customer engagement at Cash America. Skilled in problem-solving and fluent bilingual communication, adept at supervising staff and implementing efficient cash management. Demonstrates exceptional customer service, driving repeat business and efficiently managing high-stress situations.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Cash America
02.2020 - 05.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Sales Associate
Cash America
11.2015 - 09.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Cashier
Wing Town
06.2012 - 10.2015
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Taking phone orders, assisting with customer orders, and overseeing order completion
Education
High School Diploma -
William H. Spencer High School
1000 Ft Benning Rd Columbus GA 31903Skills
- Problem-Solving
- Customer Service
- Customer Service and Engagement
- Fluent Bilingualism
Languages
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
Cash America
02.2020 - 05.2023
Sales Associate
Cash America
11.2015 - 09.2018
Cashier
Wing Town
06.2012 - 10.2015
High School Diploma -
William H. Spencer High School