Jessica Hidalgo
Clovis,CA
Summary
Goal of working in the Human Resources field with experience as a Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Superior work ethic combined with resourceful and upbeat nature.
Overview
11
11
years of professional experience
Work History
Shift Supervisor
Starbucks
223 S Vasco Road, Livermore, CA 94551
09.2017 - Current
- Trained 3 employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Maintained balanced emotional working environment for up to 5-6 coworkers on shift
- Relayed valuable information regarding work updates and work habits
- Maintained calm work environment when hectic situations occurred, and encouraged coworkers to stay in calm mindset as best as possible
- Responded to coworkers who relied and trusted in my leadership to communicate and resolve work complications
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
Supervisor
Auto Zone Auto Parts
1511 First Street, Livermore, CA 94550
08.2015 - 10.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Developed and implemented customer service policies to enhance satisfaction.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Crew Member Supervisor
Dairy Queen Grill & Chill
West Valley Mall, 3200 Naglee Rd, Tracy, CA 95304
05.2012 - 07.2015
- Distributed necessary tasks and duties during each shift.
- Supervised team members and oversaw effective and efficient completion of job duties.
- Quickly and efficiently resolved complaints and escalated issues.
- Educated crew workers on quality standards throughout construction process.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored food inventory and supplies to prevent waste.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
Education
Bachelor of Science - Sociology
Arizona State University
Tempe, AZ05.2023
Skills
- Staff Scheduling
- Daily Facility Operations
- Conflict Resolution Techniques
- Register Preparation
- Bank Deposit Preparation
- Cash Register Operations
- Effective Listening and Communication
- Guest Satisfaction
- Team Member Motivation
- Inventory Management
- Positive Learning Environment
- Continuous Improvements
- Constructive Feedback
Languages
Spanish
Native or Bilingual
Timeline
Shift Supervisor
Starbucks
09.2017 - Current
Supervisor
Auto Zone Auto Parts
08.2015 - 10.2017
Crew Member Supervisor
Dairy Queen Grill & Chill
05.2012 - 07.2015
Bachelor of Science - Sociology
Arizona State University