Jessica Hillis
Phoenix,AZ
Summary
Detail-oriented individual with exceptional communication and collaborative skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Great Clips
Phoenix, AZ
09.2015 - 2025
- Assisted customers with inquiries, providing accurate information and solutions to enhance satisfaction.
- Adapted quickly to changes in product knowledge and service protocols for improved support.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Implemented feedback from customers into daily operations to improve overall service quality.
- Developed familiarity with company policies to provide consistent and reliable assistance.
- Engaged in training sessions to enhance skills in customer service best practices and tools.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Increased efficiency and team productivity by promoting operational best practices.
- Handled customer inquiries and requests with prompt attention.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Representative
Family Dollar
Phoenix, AZ
05.2013 - 08.2015
- Assisted customers with inquiries, providing accurate information and solutions to enhance satisfaction.
- Collaborated with team members to resolve complex customer concerns swiftly and efficiently.
- Adapted quickly to changes in product knowledge and service protocols for improved support.
- Developed familiarity with company policies to provide consistent and reliable assistance.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Delivered prompt service to prioritize customer needs.
- Increased efficiency and team productivity by promoting operational best practices.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Waitress
Pizza Hut
Phoenix, AZ
01.2010 - 04.2013
- Delivered exceptional customer service, ensuring satisfaction and addressing inquiries promptly.
- Collaborated with kitchen staff to coordinate timely food preparation and delivery.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Processed orders accurately using point-of-sale system, minimizing errors during transactions.
Education
Medical Technology
University of Phoenix
Tempe, AZSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Product knowledge
- Follow-up skills
- Complaint handling
- Documentation
- Product sales
- Coordination
- Research
- Attention to detail
- Positive attitude
- Following instructions
- Teamwork and collaboration
- Computer skills
- Cash handling
- Strategic planning
- Interpersonal communication
Timeline
Customer Service Representative
Great Clips
09.2015 - 2025
Customer Service Representative
Family Dollar
05.2013 - 08.2015
Waitress
Pizza Hut
01.2010 - 04.2013
Medical Technology
University of Phoenix