Jessica Hines
Richmond ,VA
Summary
Experienced representative currently obtaining a BSW degree, skilled in prioritizing and multitasking within fast-paced environments. Collaborates effectively as a team member to achieve both personal and organizational objectives. Recognized for adeptly managing escalated customer support issues. Proficient in data entry and management, with a proven track record of handling large volumes of data with precision. Possesses a deep understanding of database systems and data analysis tools. Praised for accuracy, keen attention to detail, and ability to thrive under pressure.
Overview
8
8
years of professional experience
Work History
Receptionist Clerk/Retail Sales Clerk
Just Because Gift Shop
Richmond , VA
03.2022 - Current
- Performed data entry tasks accurately and efficiently.
- Inputted customer information into a database system in an accurate manner.
- Managed office supplies inventory and placed orders when necessary.
- Scheduled appointments for customers with appropriate notes and regulations.
- Utilize knowledge in Word, Excel, and Power point.
Mentor
Boys To Men Mentoring Network
Richmond , VA
01.2023 - 05.2024
- Facilitated group activities for mentors and mentees to build relationships and foster collaboration.
- Provided resources related to mental health awareness including stress management strategies.
- Met with assigned students individually or in small groups to provide intentional, structured organizational support and mentorship.
Admissions Front Desk Representative
Virginia Wesleyan University
Virginia Beach, VA
09.2020 - 05.2022
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Responded to student inquiries via phone, email, and in person.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Walmart Customer Service Representative
Walmart
Richmond , VA
02.2016 - 07.2020
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided accurate information about products and services to customers.
- Answered customer inquiries via phone, email, and chat.
Education
Bachelor of Arts - Social Work
Virginia State University
Petersburg, VA05-2024
High School Diploma -
Varina High School
Richmond, VA06-2016
Skills
- Data Entry
- Excellent Communication
- Friendly, Positive Attitude
- Multitasking
- Microsoft Office
- Collaboration
- Accountability
References
Name : Stephanie Booker
Description : Manager at Just Because Gift Shop
Number : 804-248-2900
Name : Charlene Bass
Description : General Manager at Virginia Wesleyan University
Timeline
Mentor
Boys To Men Mentoring Network
01.2023 - 05.2024
Receptionist Clerk/Retail Sales Clerk
Just Because Gift Shop
03.2022 - Current
Admissions Front Desk Representative
Virginia Wesleyan University
09.2020 - 05.2022
Walmart Customer Service Representative
Walmart
02.2016 - 07.2020
Bachelor of Arts - Social Work
Virginia State University
High School Diploma -
Varina High School