Jessica Hodge
IRVING,TX
Summary
Experienced as a Credit Services Specialist with over twenty years of experience in the banking industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
20
20
years of professional experience
Work History
Commercial Credit Specialist
Citi Group
Irving, TX
10.2010 - Current
- Reviewed and validated details of loan applications
- Maintain department quality standards at 90 percent or above
- Produced highly accurate internal and external letters and memoranda.
- Answered questions and addressed, resolved or escalated issues to Credit Analyst to satisfy customers.
- Performed research to collect and record bureau data.
- Provided administrative services, including phone and email correspondence,
- Assisted coworkers and staff members with special tasks on daily basis.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Complied with internal controls and government regulations
Bankruptcy Specialist
Citi Group
Irving, TX
03.2009 - 10.2010
- Managed and reviewed discharge status of 350 credit accounts
- Reviewed and submitted request for Motion Relief of Stay
- Processed and send via mail delinquency notices
- Assisted Customer Service by receiving phone inquiries
- Provided customer financial assistance by counseling and processing loan modifications
Home Depot Commercial Account Manager
Citi Group
Irving, TX
06.2003 - 03.2009
- Managed 650 accounts by reviewing and mitigating discrepancies in addition with collaborating with account holders.
- Educated clients on available products along with updated account information to maintain high standards of client service.
- Contributed increase of $2 million in yearly sales
- Performed service calls for delinquent account within 3 day time frame standard
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Education
Master of Science - Business Management
Colorado Technical University
Colorado Springs, CO05.2005
Skills
- Good listening skills
- Clerical
- Interpersonal Communication
- Adaptability
- Critical thinking
- Teamwork
- Flexible & Adaptable
- Verbal and written communication
- Multitasking Abilities
Accomplishments
Team Building
- Perform managerial role by formally briefing team members regarding the completion of the annual Voice of the Employee Survey. My ability to effectively communicate to employees resulted an increase in participation from 5 to 90 percent.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Commercial Credit Specialist
Citi Group
10.2010 - Current
Bankruptcy Specialist
Citi Group
03.2009 - 10.2010
Home Depot Commercial Account Manager
Citi Group
06.2003 - 03.2009
Master of Science - Business Management
Colorado Technical University
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