Kalandra N. Williams

• Identify, research, and review accounts with credit balances
• Transfer credits when appropriate within a patient or guarantor’s account
• Post all unposted and misapplied patient payments
• Review and resolve all patient/guarantor address issues
• Initiate all patient and insurance refunds
• SiO2 Medical Products, Auburn, AL

• Inspected COVID-19 tests, infant products, and other materials at various stages
• Recorded observations and made recommendations for improving processes

• Assembled, glued, painted cargo stencils
• Inspected military cargo nets
• Complied with safety and quality standards

• Served as the first point of contact for inbound customer calls
• Identified problems and searched for solutions to offer answers to solve questions from customers
• Followed up on customer issues until solved, such as requests, transactions, information changes or any other issues addressed by the customer
• Released deposit holds and assisted with fees
• Delivered professional and high-quality customer service
• Met established individual and team performance targets

Perform car alignment, rotate and balance tires

• Operated and assembled fans and shrouds
• Assembled and aligned radiators and condensers
• Performed cold brazing on radiators and condensers
• Performed helium leak testing
• Followed all applicable rules and regulations
• Followed all PPT policies, wearing steel toe shoes, hearing protection, safety glasses, and hair nets, as required