Jessica Moody/Hodge
Springfield,OR
Summary
Self motivated and seeking opportunity to expand and grow current technical and administrative support skills. Strong attention to detail and ability to work both individually and collaboratively in a team environment.
Overview
15
15
years of professional experience
Work History
Voting System Certification Specialist
Oregon Secretary Of State
07.2024 - 03.2025
- Communicate with voting system manufacturers and county election offices regarding certification of both systems and hardware; and testing and operation of voting systems in Oregon
- Assist counties with procurement activities for purchasing voting systems and review of RFP materials
Monitor industry developments, marketplace experiences, and legislation regarding voting systems - Recommend to Elections management changes to policy and rules regarding implementation of the changes
- Provide recommendations to supervisor regarding legislation, rules, and decisions involving voting systems
- Maintain confidentiality when working with voting system proprietary information and/or trade secrets.
- Compile training materials and schedule offsite training for staff
- Work closely with supervisor to administer the Oregon voting system certification program by reviewing voting system documentation (user guides and technical specifications) to assess accuracy and completeness
- Evaluate test plans provided by the voting systems test labs (VSTL) to assure testing covers Oregon technical and functional (statutory and rule)requirements
Monitor progress of testing and assess/provide solutions for potential issues found in testing - Review test reports and functional test cases for completeness
- Assess level of testing needed for new versions of previously certified systems. Make recommendation to supervisor regarding system certification
- Assess system vulnerabilities and recommend Conditions of Use to supervisor to mitigate risks
- Create, update, and maintain rules that are a combination of administrative rules and supplemental rules related to the certification and voting systems
- Create, update, and maintain instructional documentation for operation of voting systems in Oregon
- Conduct research and provide recommendations to supervisor to ensure the voting system certification program follows best practices and adapts to new processes and technologies in the voting system industry
- Travel to county sites to review and analyze voting systems, including certification, trusted build, train county staff, and to assess vendor and ensure county compliance with SOS requirements
Interim Program Supervisor
Lane County Elections/County Clerk
02.2024 - 07.2024
- Acting program supervisor for Elections and Deeds and records staff
- Score, interview and make hiring recommendations for full time job applicants
- Coordinate, schedule and clerk annual Board of Property Tax Appeals hearings
- Field, delegate and resolve escalated issues for both Deeds and Records and Elections staff
- Complete facilities requests for building maintenance
- Approve time off requests and complete payroll for Deeds and Records and Elections staff
- Compile training materials and schedule offsite training for staff
- Initiate Technology Service requests for system and network access for staff
- Access coordinator and steward of Deeds and Records archive material, including Election retention and safeguarding of litigation documents
- Attend conferences and training as required
- Oversee staff training and development programs, to ensure employees are equipped with the skills they need to be successful in their roles
- Facilitate regular team meetings, keeping staff informed about updates, changes, or upcoming events
- Demonstrate strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments
Senior Administrative Analyst
Lane County Elections/County Clerk
06.2022 - 07.2024
- Oversee ballot counting technology, processes, and staff
- Ballot design, layout and proofing
- Complete Logic and Accuracy Testing of voting systems per Oregon statutory requirements
- Train counting room staff and extra help staff on tabulation systems for election night counts
- Resolution of voter intent in compliance with state law
- Evaluation of high level voter signature discrepancies
- Set up, maintenance, and troubleshooting of ballot sorters
- Design, layout and maintain County web pages
- Testing, oversight and administration of planned system upgrades
- Writing and updating procedures including: LAT (logic and accuracy testing), Counting Room/Tally System, ENR (Election Night Reporting), Ballot Design and Layout, Voter Registration, Mailchimp mass mailing of UOCAVA ballots, manual entry of importing VR totals into vote/tally systems, etc.
- Prepare detailed research, studies, reports and recommendations
- Collect, analyze and interpret data
- Plan, assign and review work of other full time staff and extra help staff
- Provide phone, email and in-person customer service including: voter registration, candidate filing, measure filing/information, ballot access and all other election related questions
- Coordinate and schedule extra help staff during active election cycles
- Complete candidate scoring for full time staff job applicants
Assessment & Taxation Specialist
Lane County Assessment & Taxation
11.2018 - 06.2022
- Provide information to County personnel, taxing districts and members of the general public by interpreting and explaining policies, procedures, rules and regulations as they relate to the property tax system; includes serving as the department liaison with groups on special projects, handling complex customer relations, and serving as the main point of contact regarding specialized data services
- Oversee the administration of designated functions such as property tax exemption and use assessment programs pursuant to established regulations, laws and procedures
- Researches legislation for statutory requirements that need to be incorporated into property tax programs
- Work with department management, coordinating programming, testing, and implementing changes
- Trains other staff on data entry and table maintenance changes and requirements including appraisal and assessment of business personal property accounts
- Determine property boundary changes and their effects based on recorded ownership documents
- Create, reconcile, maintain, and research complex files of assessment and taxation data and accounts for real, manufactured structure, utility and business personal property
- Creates spreadsheets, summaries and reports; reviews and analyzes data from managed programs and ensures completeness and accuracy
- Attend Board of Property Tax Appeal hearings and represent Lane County to the independent board during the appeals process
- Fulfill advance demand requests to attorneys when the sale of a business occurs
- Facilitate personal property workshop to provide the public with information regarding business personal property reporting requirements
- Conduct mini training sessions within department to provide reporting requirements and general information for business personal property
- Notarize documents for the general public as needed.
Office Assistant 2
Lane County District Attorney's Office
04.2016 - 11.2018
- Perform front desk reception duties including: answering phones and transferring calls as appropriate, processing both electronic and paper incoming mail, providing customer service to the public and directing them to appropriate agencies, completing public recording for the following day court docket, paging attorneys through inter office paging system when appropriate
- Provide information to the public and agencies regarding the statute of limitations on both felony and misdemeanor cases
- Give direction to the public on accessing instructions to get criminal records expunged
- Process daily sentencing docket, coordinate with attorneys for files and who is handling specific cases for the following day, distributing sentencing docket for following day to all attorney's and support staff
- Enter daily intake information on a time deadline for in custody inmates in order for attorneys to decide whether to prosecute in court
- Enter and prepare case files for defendants cited in lieu of custody and assign to appropriate attorney team for review
- Prepare and send out in custody docket notes within department
- Complete court filing twice per day including locating available judges to sign indictments and forwarding as appropriate
- Process reassignment memorandums to be filed with the court for changes in attorney assignments
- Prepare and send electronic and paper discovery to defense once defendant has been arraigned and assigned an attorney
- Request reports and PC affidavit's from law enforcement as necessary to input and process cases
- Experience in working with both adult and juvenile cases
- File formal charges within internal database, complete charging language and prepare and file court documents for attorney
- Maintain files
- LEDS certified
- Use LEDS database to retrieve and input criminal history information on defendants
- Prepare and file motions, orders, memorandums and notices electronically with the court, for and on behalf of the Assistant District Attorney
- Order office supplies as needed, greet and screen visitors for access into the District Attorney's office
- Fax subpoenas to law enforcement as needed for court appearances, scan and enter returned subpoenas into database for record keeping.
Medical Support Assistant
VA Roseburg Healthcare System
01.2016 - 03.2016
- Use scheduling software in accordance with VHA directives and established business rules to schedule appointments for Veterans
- Use Computerized Patient Record System in conjunction with scheduling software to view, process and schedule Dental orders, by interpreting and verifying provider and patient requests
- Utilize VHA software, to monitor and assist Veterans with appointment management, information pertaining to patient demographics, travel benefits, insurance and other information management associated with software
- Enter/update or verify insurance information per VHA policies and directives
- Serve as a frontline representative to assist Veterans and Staff; process various requests for information, which include: In-Person assistance, Telephone calls, Emails, Faxes, Mail, Electronic notifications through VHA Systems and requests for Release Of Information (ROI) following all VHA directives
- Receives reports from Supervisor and completes associated tasks.
Human Services Specialist 1/Case Aid
Department of Human Services
04.2014 - 01.2016
- Provide front desk reception to assist clients with Food Stamp, TANF, ERDC and domestic violence assistance
- Responsible for maintaining and mailing voter registration cards timely within federal guidelines
- Supply correct forms and publications as needed to clientele
- Resolve client complaints and diffuse potentially hostile situations
- Maintain client confidentiality by protecting and securing private information
- Schedule interview appointments for clients to obtain benefits
- Issue EBT cards, bus passes, gas payments, and domestic violence payments upon request
- Produce financial logs and answer questions to state auditors regarding tracking of EBT card issuance's, checks and bus passes
- Answer phones and assist with general questions or transfer calls to workers/Managers as appropriate
- Perform quality control checks on scanning documents to verify accuracy and completeness
- Schedule jobs appointments and domestic violence appointments per Case Manager requests
- Enter personal development plans into system for tracking of jobs program participation for TANF clients
- Create Excel spreadsheets for better tracking of participation, gas issuance and bus pass issuance
- Sit on interview panels for internal developmental Case Manager positions and provide feedback and recommendations to Management on hiring individuals
- Attend Case Management meetings with community partners to collaborate in helping clients maintain self sufficiency
- Track and maintain attendance for jobs participation on both state and federal levels
- Calculate pay stub hours for tracking of working steps once TANF clients have gained employment
- Train new hires on front desk reception, scheduling, financial desk, and case aide work
- Take notes during support staff and case management meetings and distribute to staff for review
- Use a computer, phones and provide data entry on a daily basis.
Member Service Representative
Pentagon Federal Credit Union
02.2014 - 04.2014
- Service accounts for inbound membership holders
- Research and review member information to resolve issues effectively and accurately
- Suggest products and services that may be beneficial to existing members
- Open new membership accounts
- Instruct members on how to set up their accounts for online banking and provide options available to them through their online account.
Accounts Receivable Analyst/Insurance Verification
VA Sierra Nevada Healthcare System
10.2009 - 09.2012
- Ensured that veterans were not being charged for services or medications related to their service connected conditions, and issued refunds as necessary
- Resolved problems and complaints which included serving veterans who were at times confused, frustrated or hostile
- Point of contact within the department for questions regarding archiving records, filing, third party refund requests, and sending EAppeals documentation for collection of debt
- Contacted third party companies to reconcile collections of overpaid and past due accounts
- Created waiver spreadsheets for committee review and prepared waiver letters for economically disadvantaged veterans regarding committee decisions upon review
- Updated standard operating procedures as necessary to provide accurate training resources
- Explained billing processes, rules and regulations via telephone to veterans, including those with mental and/or physical disabilities
- Handled correspondence from the Regional Counsel Office regarding deceased veteran notices, bankruptcy cases, and one time debt write offs
- Prepared daily deposit for 4 to 5 hours per shift (depending on size) for posting of third party insurance checks ranging from $20,000-$400,000 per day
- Responsible for balancing daily deposit to coordinate with agent cashier's balance
- Used a computer on a daily basis to access and input information
- Performed effectively despite sudden deadlines and changing priorities
- Consistently met personal deadlines on or ahead of schedule
- Conducted outbound phone calls to insurance companies to research and resolve billing issues in order to receive accurate payment for approximately 2 hours per 8 hour shift
- Scanned and verified veteran's insurance documentation for correct billing of medical or prescription services.
Education
Associate of Applied Science in Radiologic Technology -
Truckee Meadows Community College
Reno, NV01.2011
Associate of General Studies -
Truckee Meadows Community College
Reno, NV01.2008
Skills
- Notary Public # 950367 Effective May 2020-May 2024
- CJIS (Criminal Justice Information Services)
References
- Luke Belant, Elections Deputy Director (former); 763-222-4056
- Molly Woon, Elections Director (former); 503-367-4327
- Drew Pryor, Elections Program Supervisor; 541-868-5218
- Colleen Danish, A&T Program Supervisor; 541-914-1240
- Austin Slate, MSA Supervisor; 702-910-5956
- Adam Rea, DHS Line Manager; 541-521-8796
Timeline
Voting System Certification Specialist
Oregon Secretary Of State
07.2024 - 03.2025
Interim Program Supervisor
Lane County Elections/County Clerk
02.2024 - 07.2024
Senior Administrative Analyst
Lane County Elections/County Clerk
06.2022 - 07.2024
Assessment & Taxation Specialist
Lane County Assessment & Taxation
11.2018 - 06.2022
Office Assistant 2
Lane County District Attorney's Office
04.2016 - 11.2018
Medical Support Assistant
VA Roseburg Healthcare System
01.2016 - 03.2016
Human Services Specialist 1/Case Aid
Department of Human Services
04.2014 - 01.2016
Member Service Representative
Pentagon Federal Credit Union
02.2014 - 04.2014
Accounts Receivable Analyst/Insurance Verification
VA Sierra Nevada Healthcare System
10.2009 - 09.2012
Associate of General Studies -
Truckee Meadows Community College
Associate of Applied Science in Radiologic Technology -
Truckee Meadows Community College
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