JESSICA HOLCOMBE
Las Vegas,NV
Summary
Flexible hard worker ready to learn and contribute to team success.
Overview
12
12
years of professional experience
Work History
Realtor
Wardley Real Estate
Las Vegas, NV
04.2024 - Current
Administrative Legal Assistant
Acuity Law Group
San Diego, CA
01.2013 - Current
- Scanned documents into electronic filing system for easy retrieval.
- Performed data entry tasks related to client records into computerized system.
- Provided administrative support to attorneys and paralegals in a busy law firm.
- Maintained confidential client information in accordance with HIPAA regulations.
- Conducted thorough research and review of case information to assist attorneys.
- Provided administrative support to boost firm's document production and legal correspondence.
- Liaised between attorney and outside counsel, exchanging information.
- Assisted in maintaining department attorney personnel files with utmost confidentiality.
Guest Room Attendant
Wynn Resorts
Las Vegas, NV
03.2021 - 06.2022
- Maintained a professional appearance while on duty by adhering to uniform standards.
- Performed deep cleaning tasks such as shampooing carpets and polishing furniture.
- Greeted guests upon arrival and provided assistance with luggage.
- Received deliveries of new supplies ensuring they are stored correctly in designated areas.
- Checked room status daily to ensure accuracy of records in the property management system.
- Reported any maintenance issues or concerns immediately to supervisors.
- Addressed guest complaints promptly and professionally.
- Vacuumed carpets and dusted furniture in each guest room prior to checkout.
- Ensured compliance with safety regulations during each shift.
- Cleaned bathrooms including sinks, showers and tubs, toilets and floors.
- Disinfected surfaces regularly using appropriate cleaning materials.
- Provided information to guests about hotel services, facilities and local attractions.
- Inspected all assigned areas for cleanliness, safety hazards, damages or maintenance issues.
Customer Service Representative
Lowes Home Improvement
Las Vegas, NV
03.2021 - 03.2022
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Skills
- Merchandise Restocking
- Customer Complaint Resolution
- Guest Services
- Customer Service
- Cash Handling
- Positive and professional
- Cash Management
- Customer inquiries
Timeline
Realtor
Wardley Real Estate
04.2024 - Current
Guest Room Attendant
Wynn Resorts
03.2021 - 06.2022
Customer Service Representative
Lowes Home Improvement
03.2021 - 03.2022
Administrative Legal Assistant
Acuity Law Group
01.2013 - Current