Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Holewinski

Lakewood,CO

Summary

With more than 15 years of experience in poker, I'm ready to bring my skills to table games. I am well-versed in chip and money handling, customer service, and general casino operations. I am a fast learner with strong attention to detail and great communication skills.

Overview

23
23
years of professional experience

Work History

Poker Supervisor

Horseshoe Casino
04.2023 - 10.2023
  • Enhanced game operations by overseeing poker dealers and ensuring adherence to casino policies.
  • Maintained a high level of customer satisfaction by promptly addressing concerns and providing exceptional service.
  • Improved the efficiency of poker games by implementing effective scheduling and rotation systems for dealers.
  • Maximized table occupancy rates through proactive monitoring and timely adjustments in response to player preferences.

Server

BJ's Restaurant & Brewhouse
10.2022 - 04.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Poker Supervisor

Bally's Casino
01.2022 - 04.2022
  • Maximized table occupancy rates through proactive monitoring and timely adjustments in response to player preferences.
  • Facilitated prompt resolution of disputes between players, ensuring fair outcomes in accordance with established rules and regulations.
  • Contributed to a positive work environment by fostering strong relationships with team members and maintaining open lines of communication.
  • Managed large sums of money accurately, safeguarding against potential losses due to errors or inaccuracies during chip transactions.

Poker Dealer

Thunder Valley Resort And Casino
03.2021 - 06.2021
  • Maintained fast, smooth game pace by efficiently handling chips, money, and cards.
  • Enhanced player satisfaction by efficiently dealing cards and maintaining a professional game environment.
  • Managed poker tables with strong attention to detail, ensuring smooth gameplay for all participants.
  • Enforced casino rules and regulations, promoting fair play among customers.

Poker Dealer/Supervisor

Golden Gates Casino And Poker Parlour
04.2012 - 03.2020
  • This is where I started my casino career and was offered opportunities like dealing televised final tables and becoming a leader as a floor.
  • Contributed to a positive gaming atmosphere by providing exceptional customer service to players of all skill levels.
  • Supported fellow dealers through teamwork and collaboration during peak times or when additional assistance was needed at tables.

Assistant Supervisor

Ameristar Resort And Casino
05.2016 - 05.2018
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated employee performance and coached and trained to improve weak areas.

Server/Expo/Quality Assurance

Chili's
05.2000 - 05.2011
  • Over 11 years, I worked at multiple Chili's locations before I became a poker dealer.
  • Beginning as a server, I ended my career as an expo focusing on quality assurance.
  • My years at Chili's gave me a great base of knowledge for a future in customer service.

Education

Community College of Aurora
05.2020

Colorado State University
12.1999

Diploma -

Arapahoe High School
06.1998

Skills

    • Attention to detail
    • Customer service
    • Staff supervision
    • Training and development
      • Interpersonal skills
      • Table monitoring
      • Effective communication
      • Stress tolerance

Timeline

Poker Supervisor

Horseshoe Casino
04.2023 - 10.2023

Server

BJ's Restaurant & Brewhouse
10.2022 - 04.2023

Poker Supervisor

Bally's Casino
01.2022 - 04.2022

Poker Dealer

Thunder Valley Resort And Casino
03.2021 - 06.2021

Assistant Supervisor

Ameristar Resort And Casino
05.2016 - 05.2018

Poker Dealer/Supervisor

Golden Gates Casino And Poker Parlour
04.2012 - 03.2020

Server/Expo/Quality Assurance

Chili's
05.2000 - 05.2011

Community College of Aurora

Colorado State University

Diploma -

Arapahoe High School

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Jessica Holewinski