Jessica Holloway
Ponchatoula
Summary
Bakery Manager with proven success at Bohnings, specializing in supply ordering and employee scheduling. Enhanced customer satisfaction through innovative product displays and streamlined operations, achieving significant cost savings. Skilled in food management and adept at fostering team collaboration, driving productivity, and ensuring compliance with safety standards.
Overview
7
7
years of professional experience
Work History
Bakery Manager
Bohnings
Ponchatoula, LA
10.2018 - 01.2026
- Supervised daily operations, ensuring high-quality product standards and adherence to safety regulations.
- Streamlined inventory management processes, reducing waste and optimizing stock levels for peak demand periods.
- Implemented training programs for new staff, enhancing team performance and fostering a collaborative work environment.
- Developed and maintained positive customer relationships, addressing inquiries and resolving issues efficiently.
- Analyzed production workflows, identifying bottlenecks and recommending improvements for increased efficiency.
- Oversaw scheduling of staff shifts to ensure adequate coverage during busy periods while managing labor costs effectively.
- Maintained compliance with health department regulations through regular audits and staff training sessions on food safety practices.
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
- Maintained cleanliness and hygiene in bakery premises.
- Managed all baking operations professionally and handled all problems confidently.
- Maintained and controlled inventory of baked goods.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Introduced new display techniques that showcased products effectively, increasing visual appeal and driving sales growth.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Established and maintained relationships with suppliers to procure quality ingredients and equipment.
- Collaborated with other department managers to develop cross-promotional strategies that boosted overall store revenue.
- Monitored inventory levels and identified opportunities for cost savings.
- Developed and implemented policies and procedures to boost customer satisfaction and loyalty.
- Enhanced bakery productivity by streamlining workflow and implementing efficient processes.
- Coordinated catering orders for special events such as weddings or corporate functions while maintaining exceptional levels of customer satisfaction throughout the entire process.
- Guaranteed all baked goods were cooked according to customers tastes and needs.
- Recruited hired, and retained top-quality staff through effective interviewing techniques and ongoing professional development opportunities.
- Streamlined cake decoration process, significantly reducing preparation time while maintaining high-quality standards.
- Optimized staffing schedules based on peak times, improving service speed and customer satisfaction.
- Customized supply ordering to match seasonal demand, ensuring availability of popular items and reducing excess stock.
- Increased customer satisfaction by introducing custom order service, allowing for personalized bakery products.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Educated staff on strategies for handling difficult customers and challenging situations.
Education
High School Diploma -
Spotsylvania High School
Spotsylvania, VA05-1998
License - Cosmotology
Spotsylvania Career And Tech School
Spotsylvania, VA03-1998
Skills
- Supply ordering
- Employee scheduling
- Order management
- Food management experience
Timeline
Bakery Manager
Bohnings
10.2018 - 01.2026
High School Diploma -
Spotsylvania High School
License - Cosmotology
Spotsylvania Career And Tech School