Jessica Holtsclaw
Las Vegas
Summary
IT Technician with expertise in hospitality and technical support. Proven ability to enhance client relationships and facilitate effective collaboration. Extensive knowledge of hotel and casino operations, specializing in Point of Sale (POS) and Property Management Systems (PMS). Demonstrated success in quickly identifying and resolving critical system issues.
Overview
7
7
years of professional experience
Work History
Property Technology Operations Engineer
MGM Resorts International
12.2024 - Current
- Install, troubleshoot, diagnose and resolve various software applications
- Image, Deploy and troubleshoot devices including PCs, POS, Mobile Devices
- Utilize MDT, Intune, and PowerShell to enable efficient deployment of Windows devices and applications.
- Support the roll-out of new technologies, updates, and enhancements across departments
- Provide on-site maintenance for both new and existing systems
Client Services Analyst
Eigen Payments
06.2023 - 12.2024
- Addressing phone calls and emails on topics that range from technical solution problems to routine administrative support
- Thoroughly researching reported issues to effectively work towards issue resolution
- Properly documenting actions taken on cases opened, updated or resolved in a ticketing system.
- Performing routine tasks to help clients maintain the reliability and performance of their systems
I.T Technician
Circa Hospitality Group
12.2022 - 06.2023
- Interfacing with end users regarding application and workstation requests or problems.
- Install, troubleshoot, diagnose and resolve various software applications including casino application, hotel PMS, POS, and microsoft products.
- Assisting with maintaining system security through password protection
- Provide network support services to users such as PC workstation installation, configuring network protocols TCP/IP, maintaining client/server applications and update databases
Room Reservations Agent/Sales Group Coordinator
Circa Hospitality Group
04.2022 - 12.2022
- Fulfill reservation requests by determining rooms available.
- Knowledgeable of Players Club Tiers and Offers.
- Resolves customer complaints and answers guest inquiries.
- Book and coordinate group hotel blocks
- Collaborate with various departments for group/special bookings
Front Desk Agent/Inventory Control
Golden Nugget Hotel and Casino
10.2019 - 04.2022
- Checking in/out guests
- Resolves customer complaints and answers guest inquiries.
- Manage room inventory to suit daily needs (Maintenance projects/Death Blocks)
Front Desk Agent/VIP Services
The D Hotel and Casino
04.2018 - 09.2019
- Company Overview: Las Vegas Nevada
- Checking in/out guests
- Resolves customer complaints and answers guest inquiries.
- Coordinate VIP Limousine services
- Evaluate casino play and issue comps
- Assist casino hosts in providing highest level of service
- Las Vegas Nevada
Education
Some College (No Degree) - Information Technology
Empire College
CASkills
- Oasis Loyalty
- LMS
- Opera
- InfoGenesis
- Oracle Micros
- Microsoft Dynamics
- Windows OS
- MAC OS
- IOS
- Android OS
- Active Directory
- Intune
- MDT
- JAMF
- Scripting & Automation: PowerShell
References
- Pedro Torres, IT Manager, (702)273-7908
- Oscar Lopez, Hotel Manager, (702)830-2779, Oscar.Lopez@thed.com
Timeline
Property Technology Operations Engineer
MGM Resorts International
12.2024 - Current
Client Services Analyst
Eigen Payments
06.2023 - 12.2024
I.T Technician
Circa Hospitality Group
12.2022 - 06.2023
Room Reservations Agent/Sales Group Coordinator
Circa Hospitality Group
04.2022 - 12.2022
Front Desk Agent/Inventory Control
Golden Nugget Hotel and Casino
10.2019 - 04.2022
Front Desk Agent/VIP Services
The D Hotel and Casino
04.2018 - 09.2019
Some College (No Degree) - Information Technology
Empire College