Jessica Hook
Sidney,NY
Summary
Detail-oriented Record Technician with expertise in document management and data processing. Proven ability to handle sensitive information confidentially while efficiently addressing member requests in the financial services sector.
Overview
19
19
years of professional experience
Work History
Record Technician
Sidney Federal Credit Union
Sidney, NY
01.2012 - Current
- Organized member records using electronic document management systems.
- Processed requests for account information and document retrieval efficiently.
- Maintained confidentiality of sensitive member information according to regulations.
Teller
Sidney Federal Credit Union
Sidney, NY
12.2011 - 01.2012
- Processed member transactions efficiently and accurately.
- Assisted members with account inquiries and financial services.
- Maintained cash drawer integrity through careful balancing procedures.
- Educated members on credit union services and products available.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Maintained confidentiality of all customer records and information according to company policies.
Service Desk Supervisor
K-Mart Store
Sidney , NY
09.2006 - 01.2012
- Trained new staff on customer service protocols and store policies.
- I helped customers with inquiries and resolved complaints effectively.
- Coached, trained and mentored team members in order to build a cohesive support unit.
Education
Some College (No Degree) - Youth Ministry
Davis Collge
Johnson City, NYSkills
- Document management
- Data processing
- Customer relationship management
- Financial services knowledge
- Problem solving
- Conflict resolution
- Teamwork and collaboration
Affiliations
Volunteer work at Catholic Charities of Delaware County
Custom Section 2
- Taught a music class to grades K-5 (Volunteer)
- Taught an art class for 2-5 year olds (Volunteer)
- Volunteered with unprivileged youth in the city of Binghamton for two years.
Timeline
Record Technician
Sidney Federal Credit Union
01.2012 - Current
Teller
Sidney Federal Credit Union
12.2011 - 01.2012
Service Desk Supervisor
K-Mart Store
09.2006 - 01.2012
Some College (No Degree) - Youth Ministry
Davis Collge