Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Hoover

Glen Burnie,MD

Summary

Detail-oriented Veterinary Technician with 3 years of relevant experience and specific expertise in Felines and Canines. Recognized for compassion and dedication to excellent animal care and client service. Accomplished professional with extensive experience in animal healthcare. Skilled in laboratory procedures, medical record-keeping, and client relations. Possesses excellent communication and customer service skills to deliver quality patient care. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Veterinary Technician

Glen Burnie Animal Hospital
08.2021 - 07.2023
  • Restrained animals to protect veterinarians from potential harm.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Administered medications to animals in treatment and documented changes in condition.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Restocked surgical and office supplies to keep all necessary materials easily accessible.
  • Answered owner animal health questions and advised on best care practices.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
  • Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
  • Monitored vital signs of animals during surgical procedures and provided postoperative care.
  • Administer medications, vaccines and treatments as instructed by veterinarian.
  • Maintained detailed records of animal health care and diagnostic treatments.
  • Performed fecal examinations, urinalysis and bloodwork.
  • Collected and prepared specimens for laboratory testing.
  • Assisted veterinarians with radiographs and ultrasounds.
  • Assisted in preparation and administration of anesthesia for surgical processes.
  • Prepared, sterilized and maintained medical instruments and equipment.
  • Performed dental cleanings using ultrasonic scaler.
  • Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.

Food Service Worker

Bonfire Grill
08.2018 - 02.2019
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Developed and maintained positive relationships with customers to enhance service.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
  • Cleaned and organized kitchen, dining and service areas.
  • Greeted customers and answered inquiries regarding menu items and specials.

Automotive Detailer

MaxxDrive Auto
09.2017 - 07.2018
  • Vacuumed interiors of vehicles to remove dirt and debris.
  • Maintained car detailing equipment and supplies in optimal condition for daily demands.
  • Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
  • Washed, waxed, and buffed vehicle bodies for professional shine.
  • Washed cars and trucks daily for auto dealership.
  • Maintained clean, tidy and safe work environment.
  • Applied protective agents, including sealants, to protect surfaces.
  • Provided exceptional customer service and addressed customer inquiries.

Home Care Provider

Barbara Cramblitt
11.2014 - 10.2016
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted disabled clients to support independence and well-being.
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
  • Assisted patients with self-administered medications.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.

Veterinary Technician Assistant/Receptionist Clerk

Main St Animal Hospital
08.2014 - 11.2014
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Walked pets outside throughout each shift to prevent accidents in group play areas and on bedding.
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Restrained animals to protect veterinarians from potential harm.
  • Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.

Education

High School Diploma -

Western Vo Tech
Catonsville, MD
06.2006

Skills

  • Lab Animal Restraint
  • Medical History
  • Animal Behavior Observation
  • Client Education
  • Veterinary Care
  • Heartworm Diagnostic Testing
  • Feline Cat Bag Restraint
  • Fluorescein Stain Testing
  • Medication Dispensing
  • Ear Cleaning
  • Selling Techniques
  • Treatment Administration
  • Blood Analyses
  • Preventive Care
  • Ear Sample Collection
  • Procedure Support
  • Maintaining Treatment Notes
  • Basic Animal Care
  • Explaining Treatment
  • Patient Discharges
  • Collecting Specimens for Analysis
  • File and Records Management
  • Pre-Anesthetic Preparation
  • Surgical Procedure Support
  • Euthanasia

Timeline

Veterinary Technician

Glen Burnie Animal Hospital
08.2021 - 07.2023

Food Service Worker

Bonfire Grill
08.2018 - 02.2019

Automotive Detailer

MaxxDrive Auto
09.2017 - 07.2018

Home Care Provider

Barbara Cramblitt
11.2014 - 10.2016

Veterinary Technician Assistant/Receptionist Clerk

Main St Animal Hospital
08.2014 - 11.2014

High School Diploma -

Western Vo Tech
Jessica Hoover