Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
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Jessica Hopkins

Summary

I am a professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. I am reliable and results-driven, with positive attitude and excellent communication skills.


Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Administrative Intern

Texas Department Of Transportation
05.2024 - Current
  • Conducted data entry and analysis using Microsoft Excel, streamlining reporting processes for management review.
  • Implemented filing system improvements that increased accessibility of important documents for team use.
  • Handled sensitive information with discretion, ensuring confidentiality was maintained at all times when dealing with personnel records or proprietary company data.
  • Contributed to the overall success of the organization by providing general administrative support when needed, such as filing or photocopying documents.
  • Managed multiple priorities effectively by utilizing strong organizational skills and regularly updating task lists to ensure deadlines were met.
  • Demonstrated flexibility and adaptability when faced with changing demands, prioritizing tasks effectively to accommodate new challenges or responsibilities.
  • Streamlined office processes by organizing filing systems and implementing digital solutions.
  • Reduced errors in data entry tasks by maintaining thorough attention to detail and verifying information before inputting it into the system.
  • made copies and distributed as needed
  • preformed preliminary research on assignments and gathered pertinent data
  • Collaborated with team members to maintain accurate records and databases for customer interactions.

Team Member

Chick-fil-A
01.2022 - 05.2024
  • Assisted team in daily operations, ensuring efficient workflow and timely completion of tasks.
  • Maintained cleanliness and organization of work areas to promote safety and productivity.
  • Collaborated with colleagues to support inventory management and stock replenishment processes.
  • Utilized point-of-sale systems to process transactions accurately and efficiently.
  • Trained new team members on operational procedures and company policies for smooth onboarding.
  • Adapted quickly to changing priorities, demonstrating flexibility in a fast-paced environment.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong cooperative relationships with coworkers and managers.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.

Wait Staff Member

Red Plum Grill
03.2019 - 11.2021
  • Implemented process improvements to streamline order-taking and reduce wait times.
  • Ensured adherence to health and safety regulations in food handling practices.
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
  • Assisted in food preparation as directed while following instructions to meet specific dietary needs.

Sound Engineer

Victory Life Brownwood
  • Led sound design projects, ensuring optimal audio quality and clarity.
  • Developed efficient workflows for live sound production and recording sessions.
  • Optimized acoustic environments for diverse recording scenarios.
  • Managed complex signal routing and mixing console operations.
  • Controlled microphones, sound levels and outputs to produce high-quality tracks for variety of clients.
  • Separated instruments, vocals, and peripheral sounds and mixed during post-production stage.
  • Enhanced audio quality by properly setting up, testing, and adjusting sound equipment for various events.
  • Mixed voices, music and taped sound effects for live performances and pre-recorded events.
  • Recorded speech and music in digital formats.
  • Reduced audio issues during live performances by conducting thorough sound checks and addressing potential problems before shows.
  • Improved overall project outcomes through proactive troubleshooting of any arising technical issues or obstacles during recording sessions.
  • Ensured seamless integration of audio elements into visual media by collaborating closely with video editors during post-production processes.

Education

Bachelor of Arts - Sociology

Tarleton State University
Stephenville, TX
05-2028

GED -

Homeschooled
Blanket, TX
05-2022

Skills

  • Effective multitasking
  • Collaborative teamwork
  • Consistent work ethic
  • Analytical problem-solving
  • Service quality and safe food handling
  • Complaint resolution
  • Service excellence
  • Mixing sound input
  • Repairs and maintenance
  • Managing sound quality
  • Analog equipment operation

Certification

  • Food Handlers Certification
  • Texas Alcoholic Beverage Commission Certification

Interests

  • Participating in cultural exchange programs and homestays
  • Getting involved in local advocacy groups to promote positive change in the community
  • Backpacking and Hiking
  • Music and the Arts
  • Road Trips
  • Rock Climbing
  • Volunteer Work

Timeline

Administrative Intern

Texas Department Of Transportation
05.2024 - Current

Team Member

Chick-fil-A
01.2022 - 05.2024

Wait Staff Member

Red Plum Grill
03.2019 - 11.2021

Sound Engineer

Victory Life Brownwood

Bachelor of Arts - Sociology

Tarleton State University

GED -

Homeschooled

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Jessica Hopkins