Jessica Hores
Ronkonkoma,NY
Summary
Dedicated Office Manager with 4-year track record supervising company administrative and operational needs. Proactive and organized professional versed in documentation, compliance and cost control. Brings resourceful approach to training and employee management. Detail-oriented Office Manager experienced in overseeing and improving office services. Diplomatic and patient professional possessing creative mindset to drive needed improvements. Skilled with business correspondence, bookkeeping and project management. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
16
16
years of professional experience
Work History
Insurance Sales Agent
State Farm
Smithtown, NY
05.2023 - 10.2023
- Responded to inquiries and explained product features and service advantages to potential customers.
- Upsold products to policyholders and potential new clients.
- Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
- Rewrote and reinstated insurance policies, following underwriting and business rules.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Sought out new clients and developed clientele by networking to find new customers.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
Office Manager
Cloud 9 powerwashing
Sound Beach, NY
03.2018 - 07.2023
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Used judgment and initiative in handling confidential matters and requests.
- Consistently followed up with customers to determine satisfaction levels.
- Formulated estimates and budgets ranging from $175.00 to $10,000.
Food Service Worker
Patchogue-Medford School District
Patchogue, NY, NY
09.2021 - 07.2022
- Assisted in the preparation of food items according to recipes and instructions.
- Cleaned kitchen areas, equipment and utensils.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
Lighting Assistant
Marco photography
Islandia, NY
02.2018 - 11.2019
- Rigged lighting equipment and assessed finished work for compliance with specifications.
- Set up camera and lighting equipment to capture best possible pictures.
- Conducted proper set-up of lights, implementing necessary changes during production in addition to running cables.
- Repositioned and changed lighting in-between shots.
- Disassembled and stored equipment after performances.
Office Sales Representative
Ada Studio
Selden, NY
06.2010 - 12.2017
- Facilitated weekly studio consultations, sales and order appointments.
- Supervised color manipulation of images, retouching, transmission of files and proofing systems.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Scheduled studio time for photoshoots and contacted subjects and photographers.
- Hired photographers for specialized shoots and scheduled locations, subjects and photo assistants.
Assistant Manager
Applebee's Neighborhood Grill & Bar
Patchogue, NY
04.2008 - 10.2013
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Education
Associate of Applied Science - Elementary School Teaching
Grand Canyon University
Phoenix, AZ08-2027
Associate of Applied Science - Business Administration
Briarcliffe College
Patchogue, NY05.2008
Skills
- Teamwork and Collaboration
- Project Planning
- Scheduling and Coordinating
- Work Planning and Prioritization
- Managing Operations and Efficiency
Insurance license
- P & C licensed
- Life Insurance licensed
Timeline
Insurance Sales Agent
State Farm
05.2023 - 10.2023
Food Service Worker
Patchogue-Medford School District
09.2021 - 07.2022
Office Manager
Cloud 9 powerwashing
03.2018 - 07.2023
Lighting Assistant
Marco photography
02.2018 - 11.2019
Office Sales Representative
Ada Studio
06.2010 - 12.2017
Assistant Manager
Applebee's Neighborhood Grill & Bar
04.2008 - 10.2013
Associate of Applied Science - Business Administration
Briarcliffe College
Associate of Applied Science - Elementary School Teaching
Grand Canyon University