Jessica Horton
Tuscaloosa,AL
Summary
Experienced General Manager with over 7 years of leadership experience in the food and beverage industry. Proven track record of driving revenue growth, increasing profitability and enhancing the guest experience. Strong leadership, communication and problem-solving skills with a focus on building high performing teams and fostering a positive work environment.
Overview
8
8
years of professional experience
Work History
General Manager, Business Development
Sweet Home Food Bar
02.2015 - Current
- Led operations of a busy restaurant with an annual revenue of 2.5 million.
- Managed a team of 25 staff members, including hiring, training, and scheduling.
- Implemented new operational procedures to streamline processes and improve efficiency
- Developed and executed marketing initiatives to increase foot traffic and drive revenue growth
- Maintained high levels of guest satisfaction through proactive management and excellent customer service
- Collaborated with the culinary team to create new menu items and specials
- Achieved a 15% increase in revenue and a 20% increase in profit margin in the last two years.
- Conducted inventory and supply ordering for front and back of the house.
- Maintaining 25-30% in food costs
Education
Master of Arts - Professional Studies
George Washington University, The
Washington, DC05.2020
Master of Arts - Political Science
The University of Alabama
Tuscaloosa, ALSkills
- Leadership and Team Management
- Budgeting and Financial analysis
- Customer Service
- Product and Service Sales
- Team Collaboration
- Market Conditions
- Promotion Implementation
- Menu Development and Culinary Knowledge
Timeline
General Manager, Business Development
Sweet Home Food Bar
02.2015 - Current
Master of Arts - Professional Studies
George Washington University, The
Master of Arts - Political Science
The University of Alabama
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