Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Horton

Belton,SC

Summary

Proven Loan Officer II at Lendmark Financial Services LLc, adept in relationship building and financial advising, significantly enhancing customer satisfaction. Expert in database management and documentation review, consistently met tight deadlines, and improved lab quality at Quest Diagnostics. Achieved notable customer service accolades, demonstrating exceptional team leadership and problem-solving skills.

Overview

14
14
years of professional experience

Work History

Loan Officer II

Lendmark Financial Services LLc
02.2024 - Current
  • Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
  • Maintained strict confidentiality of bank records and client information.
  • Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Developed strong relationships with customers through high levels of customer service.
  • Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.

Specimen Technician

Quest Diagnostics
03.2022 - 01.2024
  • Minimized errors in identification labels through diligent cross-checking before releasing samples for further testing or storage.
  • Performed routine equipment maintenance to ensure optimal performance during critical testing processes.
  • Consistently met tight deadlines under pressure while producing reliable results via meticulous attention to detail during specimen processing stages.
  • Improved overall laboratory quality by participating in proficiency testing and internal audits.
  • Supported timely reporting of test results to healthcare providers by promptly entering data into the laboratory information system.
  • Reduced specimen processing time by effectively prioritizing tasks based on urgency and complexity.
  • Assisted in maintaining inventory levels with timely ordering and stocking of necessary supplies and consumables.

Retail Supervisor

Stage Stores Inc
12.2010 - 03.2020
  • Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
  • Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
  • Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
  • Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
  • Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
  • Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.

Fresh Food Associate

Sam's Club
05.2018 - 07.2019
  • Efficiently restocked produce section during busy hours, minimizing disruptions to customer shopping experiences.
  • Categorized items properly on shelves to facilitate easy navigation for customers while shopping.
  • Unloaded produce trucks and broke down produce pallets to organize produce within refrigerator and dry storage areas.
  • Supported store management by executing additional tasks as needed, including cashier functions or assisting in other departments when necessary.

Education

Associate - Business Administration And Management

Southern New Hampshire University
Manchester
07.2021

Skills

  • Relationship building and management
  • Database Management
  • Documentation Review
  • Financial Advising

Timeline

Loan Officer II

Lendmark Financial Services LLc
02.2024 - Current

Specimen Technician

Quest Diagnostics
03.2022 - 01.2024

Fresh Food Associate

Sam's Club
05.2018 - 07.2019

Retail Supervisor

Stage Stores Inc
12.2010 - 03.2020

Associate - Business Administration And Management

Southern New Hampshire University

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Jessica Horton