Jessica Houck
Altoona,PA
Summary
Proactive Regional Coordinator offering over 2.5 years of experience in program case management and community outreach. Expert in identifying training needs that align with program participant occupational goals and consistently pursuing partnerships that align A4TD's mission and core values.
Overview
11
11
years of professional experience
Work History
Regional Coordinator
Associates For Training And Development
Altoona, PA
06.2019 - Current
- Review and approve documents for accuracy and company policy compliance
- Developed and led job club program
- Conduct daily, weekly, and monthly coaching and feedback sessions to case management participant assistants
- schedule and conduct meetings to discuss new policies and update participants on program details
- Interact with community agencies to establish partnerships
- Enroll participants and complete documentation for the Senior Community Service Employment Program
- Establish and maintain contacts with employment agencies and other public organizations to recruit participants
General Manager
Panera Bread
Altoona, PA
01.2011 - 06.2019
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Carefully interviewed, selected, trained and supervised staff.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
Education
Bachelor of Arts - Psychology
Mount Aloysius College
Cresson, PA12.2010
Skills
- Performance Management
- Staff Development
- Quality Assurance
- Team Management and Supervision
- Remote Work Coordination
- Goal Setting
- Methodical and Organized
- Training Needs Analysis
- Recruiting and Interviewing
- Onboarding, Training and Development
Timeline
Regional Coordinator
Associates For Training And Development
06.2019 - Current
General Manager
Panera Bread
01.2011 - 06.2019
Bachelor of Arts - Psychology
Mount Aloysius College