Compassionate and resourceful professional with a background in educational support. Known for effective communication and relationship building, ready to enhance student learning experiences and collaborate with educators.
Overview
20
20
years of professional experience
Work History
Paraprofessional
Williston Middle School Central Campus
Williston
08.2024 - Current
Collaborated with staff to implement individualized education plans.
Facilitated student engagement in learning tasks and addressed behavioral challenges.
Supported teachers in classroom management and instructional activities.
Applied positive reinforcement to redirect negative behaviors.
Cultivated strong relationships with students, parents, and colleagues to foster a supportive learning environment.
Guided students through academic instruction and assignments to enhance understanding and retention.
Sales/Customer Service Representative
State Farm
Bakersfield
09.2006 - 07.2024
Resolved customer complaints through effective communication, leading to improved customer satisfaction.
Assisted customers with policy inquiries and claims processing.
Guided clients in selecting appropriate coverage options and benefits to meet their needs.
Educated clients on various insurance products and services to enhance their understanding and decision-making.
Documented customer interactions in the company's CRM system accurately.
Maintained knowledge of industry trends and changes in insurance regulations.