Jessica Hueckel
City Of Saint Louis,MO
Summary
Diligent Bar Lead, known for effectively managing bar operations and ensuring exceptional customer service. Successfully led shifts, trained staff, and maintained inventory. Demonstrated leadership and problem-solving skills in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Private Investigator
Ron Buretta and Associates
01.2020 - Current
- Collected documentation such as witness statements, video recordings and photographs to support case findings.
- Stayed in open communication with supervisors to maintain operational safety and submit timely reports.
- Exceeded client expectations by delivering comprehensive reports detailing case findings and recommendations in a timely manner.
- Staked out locations to locate individuals and gather evidence of unlawful activities.
- Investigated individuals claiming disability to identify and document fraud.
- Tracked claimants through routine and notable activities and documented findings with videos, photographs and audio recordings.
- Set up both auditory and visual monitoring and recording devices.
- Uncovered critical evidence by conducting thorough background checks, surveillance, and research for client cases.
Assistant Bar Manager
Diamond Music Hall
05.2024 - 10.2024
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Cultivated a loyal customer base by delivering exceptional service experiences, resolving complaints promptly, and soliciting feedback for continuous improvement efforts.
- Collaborated with the Bar Manager in setting sales targets, budgeting, forecasting, and expense control measures.
- Fostered a positive work environment by providing ongoing support, training, and mentoring to bar staff.
- Supported event planning initiatives by coordinating with clients to accommodate special requests or customizations within budget constraints.
- Ensured compliance with all local licensing requirements related to alcohol sales/service as well as other pertinent lawsregulations.
- Maximized profit margins by negotiating competitive pricing with suppliers and managing inventory levels.
- Facilitated ongoing communication between bar staff and restaurant kitchen team to ensure seamless service delivery during busy meal periods.
- Maintained a clean, safe, and inviting atmosphere through consistent enforcement of health and safety regulations.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Ensured smooth operations during peak hours with effective staff scheduling and delegation of tasks.
- Developed rapport-building skills among staff members to enhance teamwork dynamics for a more cohesive unit.
- Crafted special drink and cocktail menu items for seasonal offerings.
Bartender
Diamond Music Hall
01.2024 - 10.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
Server
Diamond Music Hall
10.2023 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Cashier
Pretzel Stop
09.2020 - 02.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
Francis Howell Central
Cottleville, Missouri05.2019
Skills
- Surveillance
- Undercover operations
- Insurance claims cases
- Sharp-eyed
- Stakeouts
- Child custody disputes
- Missing persons cases
- Social media research
- Multitasking skills
- Problem-solving abilities
- Cleanliness standards
- Upselling strategies
- Menu development
- Liquor restocking
- Inventory
- Engaging personality
- Customer service expertise
- Highly reliable
- Changing beer kegs
- Clear and effective communication
- Team training and development
- Ordering bar supplies
- Classic cocktails
- Courteous
- Outstanding customer service
- Cleaning and sanitizing
- Customer service excellence
- Reliability and punctuality
- Cash handling and management
- Written and verbal communication
- Cash register systems
Timeline
Assistant Bar Manager
Diamond Music Hall
05.2024 - 10.2024
Bartender
Diamond Music Hall
01.2024 - 10.2024
Server
Diamond Music Hall
10.2023 - 10.2024
Cashier
Pretzel Stop
09.2020 - 02.2021
Private Investigator
Ron Buretta and Associates
01.2020 - Current
Francis Howell Central
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