Jessica Huerta
Elgin,TX
Summary
- Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
- Prepares and distributes statements to customers while maintaining comprehensive, accurate records. Accustomed to answering questions, providing information and resolving concerns. Good communication, organizational and multitasking abilities.
- Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Organized and detail-oriented Teller with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry.
Overview
14
14
years of professional experience
Work History
Front Desk Receptionist
Austin 3D Dental
Austin , TX
06.2024 - Current
- Collected payments from patients in accordance with established policies and procedures.
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Educated patients on proper oral health care instructions and preventive measures.
- Provided support with front office duties such as photocopying documents or scanning files.
- Managed front desk operations including scheduling appointments, collecting payments.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Corresponded with insurance companies via phone and email regarding claim statuses.
- Communicated with patients regarding any discrepancies in their account balance or payments due.
Administrative Assistant/Appointment Scheduler
Hinkle Insulation & Drywall
Austin, TX
10.2022 - 05.2024
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered information into system to update status reports.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Ordered office supplies as needed to maintain adequate inventory levels.
- Responded to customer inquiries via phone or email in a professional manner.
- Protected payroll operations and maintained employee confidence by keeping information private.
- Processed payroll for up to 30 employees weekly using specialized software.
Teller
Austin Telco Federal Credit Union
Austin , TX
03.2022 - 09.2022
- Handled large volumes of currency quickly and accurately with minimal errors.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Explained account information to customers in detail as needed.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Verified customers' identification to ensure compliance with laws and regulations.
- Opened new checking, savings and lines of credit for customer accounts.
- Trained employees on cash drawer operation.
Patient Benefits Specialist
Castle Dental, Smile Brands
Austin, TX
03.2011 - 09.2020
- Responded promptly to inquiries from patients, providers, and insurers regarding claim status.
- Verified patient insurance coverage and eligibility for dental services.
- Created and maintained accurate electronic records of all insurance claims and payments.
- Answered customer questions to maintain high satisfaction levels.
- Performed insurance verification, pre-certification and pre-authorization.
- Corresponded with patients, providers, and insurance companies to ensure timely processing of claims.
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
- Submitted claims to insurance companies.
- Managed all payments processing, invoicing and collections tasks.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Took customer payments and billed insurance companies for remaining balance.
Education
GED -
John Jay High School
San Antonio, TXSkills
- Appointment Scheduling
- Office Administration
- Payment Processing
- Insurance Verification
- Knowledge of Dental Terminology
- Insurance Billing
- Data Entry
- HIPAA Compliance
- Bilingual
- Open Dental
Education and Training
other
Timeline
Front Desk Receptionist
Austin 3D Dental
06.2024 - Current
Administrative Assistant/Appointment Scheduler
Hinkle Insulation & Drywall
10.2022 - 05.2024
Teller
Austin Telco Federal Credit Union
03.2022 - 09.2022
Patient Benefits Specialist
Castle Dental, Smile Brands
03.2011 - 09.2020
GED -
John Jay High School
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