Hi, I’m
Jessica Hull
Strongsville,OH
Your most unhappy customers are your greatest source of learning.
Bill Gates
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
years of professional experience
1
Certificate
Work History
Cleveland Clinic Beachcliff Family MedicineRocky River, OH
Certified Medical Assistant
03.2016 - 05.2023
Job overview
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Educated patients about medications, procedures and physician's instructions.
- Measured vital signs and took medical histories to prepare patients for examination.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Handled general office duties to support administrative staff during peak hours.
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
Westside GastroenterologyMiddleburg Heights, OH
Medical Assistant
01.2013 - 06.2015
Job overview
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Organized patient charts before each day's clinic sessions began.
- Collected samples from patients for laboratory testing purposes.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Ophthalmology, Physicians and Surgeons, Inc (OPSI)Middleburg Heights, OH
Medical Assistant and Ophthalmic Technician
12.2010 - 03.2012
Job overview
- Performed preliminary tests such as visual acuity, tonometry, and refraction.
- Documented patient histories and chief complaints accurately.
- Obtained and recorded patient medical history and operated ophthalmic equipment.
- Assisted during in-office surgical procedures.
- Interacted with eye care providers to facilitate patient treatment goals.
Education
Cuyahoga Community CollegeCleveland, OH
Associate of Arts
2013
Sanford Brown CollegeMiddleburg Heights, OH
from Medical Assisting
07.2010
Cuyahoga Community CollegeCleveland, OH
from Patient Access Specialist
09.2009
Strongsville High SchoolStrongsville, OH
High School Diploma
Skills
- Medical Terminology
- Patient Relations
- Customer Service
- Compassion
- Phone etiquette
- Data Entry
- Complex Problem-Solving
- Direct Patient Care
- Point of care testing
- Patient Scheduling
- Efficient and reliable team player
Certification
- Certified Medical Assistant, July 2013
- Certified Phlebotomist, November 2010
Accomplishments
- Earned a leadership role as Beachcliff's Population Health Management Coordinator January 2023
Timeline
Certified Medical Assistant
Cleveland Clinic Beachcliff Family Medicine
03.2016 - 05.2023
Medical Assistant
Westside Gastroenterology
01.2013 - 06.2015
Medical Assistant and Ophthalmic Technician
Ophthalmology, Physicians and Surgeons, Inc (OPSI)
12.2010 - 03.2012
Cuyahoga Community College
Associate of Arts
Sanford Brown College
from Medical Assisting
Cuyahoga Community College
from Patient Access Specialist
Strongsville High School
High School Diploma
References
References available upon request.
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