Jessica Hulstedt
3344 Lansdale Dr. Rockford,IL
Summary
Hardworking and reliable representative with a strong ability in communication, organization, and teaching. Ready to enhance your school by providing friendly, effective, professional, and helpful service and assistance to my students Possessing uncompromising work ethic, and strong commitment to helping children and I want to care for others as if they were my family member or loved one!
Overview
16
16
years of professional experience
Work History
Customer Service for Tenants and Receptionist
Homes Now
Rockford , IL
10.2024 - Current
- Answered and directed incoming calls using multi-line telephone system and updating files along with all other office transactions.
- Handled tenants inquiries and complaints, providing timely and appropriate solutions with the property managers, putting in work orders, and taking rent payments.
- Managed the daily operations of property rentals for 1,200 units, including greeting prospects, welcoming and handing out keys for showings, giving information on rentals, and recording showings and preferences.
Customer Service Representative/Service Dispatcher
Area Mechanical- Gilley's
Rockford, IL
09.2022 - Current
- All of the duties that I did at Gilley's I continued to do when we were bought out by Area Mechanical.
- Answer incoming calls and emails, providing frontline customer support or assistance with product and service transactions, and routing to appropriate personnel.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Receptionist /Service Dispatcher
Gilley's Heating And Air Conditioning
Rockford, IL
06.2018 - 09.2022
- Answered and directed incoming calls using multi-line telephone system.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Scheduled and confirmed appointments.
- Maintained current knowledge of all personnel in field and all completed service calls, delays, and technician's time sheets.
- Entered technicians written invoice data in Quick Books software to keep records of daily customer service calls and information.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Addressed all information updates by making changes to records in Quick Books system.
- Delivered administrative support to team members, including making copies, sending emails, organizing documents and rearranging schedules.
Receptionist /Service Dispatcher
Furstaffing Agency
Rockford, IL
02.2018 - 06.2018
- Same as all the tasks listed for current location
Teacher
Kidz Will be Kids
Rockford, IL
09.2016 - 10.2017
- Maintained daily records of individual activities, behaviors, meals and naps.
- Supervised circle time, free play, outside play and learning and developmental activities.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Built and strengthened positive relationships with students, parents and teaching staff.
Quality Assurance Technician
Mylan Pharmaceuticals
Rockford, IL
04.2009 - 04.2016
- Completed routine inspections of components and products to fulfill quality assurance requirements.
- Compared samples to standards and specifications by performing detailed measurements and inspections to maintain consistently high-quality pharmaceuticals.
- Noted results and entered data into SAP to track and assess usage decisions and defects.
- Collaborated with management to discuss effective plans for resolving major quality problems.
Education
Some College (No Degree) - Elementary Education
Bob Jones University
Greenville, SCSkills
- Love for learning and teaching
- People skills
- Friendly, positive attitude
- Multitasking
- Meticulous and organized
- Multi-line telephone skills
- Office equipment operations
- Compassion
Timeline
Customer Service for Tenants and Receptionist
Homes Now
10.2024 - Current
Customer Service Representative/Service Dispatcher
Area Mechanical- Gilley's
09.2022 - Current
Receptionist /Service Dispatcher
Gilley's Heating And Air Conditioning
06.2018 - 09.2022
Receptionist /Service Dispatcher
Furstaffing Agency
02.2018 - 06.2018
Teacher
Kidz Will be Kids
09.2016 - 10.2017
Quality Assurance Technician
Mylan Pharmaceuticals
04.2009 - 04.2016
Some College (No Degree) - Elementary Education
Bob Jones University
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