Kathleen Heins
Swan Lake
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
I am a MoM of 23 years and a Wife of 19 who loves to cook and bake the joy food brings to my family and friends and anyone that eats my food. Is happiness and joy to me.
Overview
6
6
years of professional experience
2026
2026
years of post-secondary education
Work History
Customer Service Representative
IAA
Monticello
10.2022 - 04.2024
- Assisted customers with inquiries and resolved issues effectively.
- Processed transactions accurately using company software and systems.
- Maintained knowledge of services and products to provide accurate information.
- Collaborated with team members to enhance customer service experiences.
- I trained new employers and showed them how things went in the office
- I did the daily money count and made the deposits
Waitress Supervisor
Brother brunos
Monticello
03.2020 - 12.2020
- Resolved customer complaints in a timely manner with professionalism.
- Trained new employees on menu items and customer service protocols.
- Coordinated dining room setup and maintained cleanliness throughout service.
Waitress
Last Licks
Liberty
06.2018 - 08.2019
- Provided exceptional customer service in fast-paced dining environment.
- Assisted with menu recommendations and took accurate food orders.
- Maintained cleanliness and organization of dining area and service stations.
- Made sub sandwiches and paninis
- I sliced the vegetables
Education
GED
Monticello, NYSkills
- Customer relationship management
- Transaction processing
- Product knowledge
- Team collaboration
- Learning new things
- Love to help out and help others
- Love to cook and bake
Timeline
Customer Service Representative
IAA
10.2022 - 04.2024
Waitress Supervisor
Brother brunos
03.2020 - 12.2020
Waitress
Last Licks
06.2018 - 08.2019
GED