Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Humphreys

Browns Mills

Summary

Dynamic and detail-oriented professional with 24 years of experience in medical offices, excelling in appointment scheduling and customer service. Known for meticulous organization and effective communication, I consistently deliver compassionate patient care while maintaining HIPAA compliance. Proven ability to enhance workflow and support healthcare teams in high-volume environments.

Overview

24
24
years of professional experience

Work History

Receptionist

Hamilton Cardiology Associates
Hamilton
02.2021 - Current
  • Executed check-out duties in high-volume medical office, scheduling tests and follow-ups.
  • Coordinated cardiac clearance appointments and related correspondence for surgical procedures.
  • Prepared charts by retrieving external medical records and test results for office visits.
  • Scheduled initial and follow-up appointments while verifying insurance eligibility.
  • Managed multi-line telephone systems, screening and forwarding incoming calls effectively.
  • Addressed customer inquiries and complaints, delivering prompt resolutions.
  • Delivered exceptional customer service during interactions with internal and external clients.

Medical Secretary

Deborah Heart And Lung Center
Browns Mills
04.2013 - 09.2020
  • Supported care for 24 physicians in high-volume office environment.
  • Facilitated communication among patients, physicians, and healthcare professionals.
  • Documented all interactions with patients, physicians, pharmacies, and insurers in EMR.
  • Composed medical clearance and insurance appeal letters regarding patient care.
  • Initiated medication authorization requests and processed coverage appeals.
  • Ordered office supplies while consistently monitoring inventory levels.
  • Managed department conference room calendar to optimize scheduling.
  • Maintained HIPAA compliance by adhering to established protocols.

Laboratory Assistant

Monmouth Medical Center Southern Campus
Lakewood
09.2006 - 04.2013
  • Accessioned, isolated, identified, and prepared specimens for examination with precision.
  • Utilized aseptic techniques to prevent contamination and maintain sample integrity.
  • Managed phlebotomy coverage schedule to optimize workflow and patient service.
  • Answered inquiries from patients and medical staff regarding testing procedures and results.
  • Trained new personnel on effective laboratory techniques and equipment usage.
  • Cleaned, maintained, and calibrated laboratory equipment to ensure accuracy and reliability.

File Clerk

Toms River OB/GYN
Toms River
05.2001 - 09.2006
  • Created new files when necessary following established protocols.
  • Maintained records of filing activities, including document tracking and storage locations.
  • Organized and filed documents according to established procedures.
  • Answered inquiries regarding filed materials or their location within the system.
  • Handled receptionist duties for patient check-in and check-out.
  • Answered phones and took messages for physician review.
  • Scheduled appointments for patients.
  • Balanced cash drawer at the end of the shift.

Education

Bachelor of Arts - Biology

Rutgers University
Camden, NJ
05-2006

Skills

  • Medical terminology and electronic records
  • EMR systems such as Meditech, Greenway, and Epic
  • Appointment scheduling and insurance verification
  • Customer service and support
  • Effective communication skills
  • Compassionate patient care
  • Meticulous and organized
  • Professional demeanor
  • Phone etiquette
  • Positive and professional

Timeline

Receptionist

Hamilton Cardiology Associates
02.2021 - Current

Medical Secretary

Deborah Heart And Lung Center
04.2013 - 09.2020

Laboratory Assistant

Monmouth Medical Center Southern Campus
09.2006 - 04.2013

File Clerk

Toms River OB/GYN
05.2001 - 09.2006

Bachelor of Arts - Biology

Rutgers University

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Jessica Humphreys