Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jessica Hurtado

Grass Valley,CA

Summary

Caring, down-to-earth professional with over 10 years of experience helping people in healthcare, caregiving, and customer service settings. I’m great with people, calm under pressure, and know how to make someone feel heard, whether that’s a patient, customer, or family member. I’m organized, tech comfortable, and excited to bring my people skills into a remote customer service role where I can make a real impact.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Private Caregiver

Rhonda’s Aftercare
01.2024 - Current
  • Provide one-on-one care and support to elderly clients in their homes.
  • Help with everything from medications to mobility to just being a good listener.
  • Keep families in the loop and coordinate care with nurses and doctors.
  • Make sure clients feel safe, respected, and well cared for.

Medical Aide

Eskaton
06.2018 - 11.2023
  • Handled daily meds for residents and kept accurate records of everything.
  • Watched closely for any changes in health and updated the right people fast.
  • Worked side-by-side with nurses, doctors, and families to make sure residents were supported.
  • Built strong connections with residents and helped create a calm, caring environment.
  • Client focused.

Private Caregiver

Self-Employed
12.2018 - 12.2020
  • Supported clients’ with daily living, bathing, meals, hygiene and more.
  • Paid close attention to their needs and changes in mood or health.
  • Kept home tidy, safe, and comforting.
  • Provided companionship and care that went beyond the task list.

Pharmacy Customer Care Clerk

Spring Hill Pharmacy
06.2014 - 11.2018
  • Greeted customers and helped them with prescriptions and questions.
  • Answered phones, processed payments, and worked closely with the pharmacist.
  • Called doctor’s offices and patients to sort out prescription issues quickly.
  • Helped create a friendly, helpful space where people felt taken care of.

Customer Service Specialist

Save Mart
01.2013 - 01.2014
  • Helped customers at checkout and handled returns or questions.
  • Kept things running smoothly at the front end and stayed calm during rushes.
  • Made sure customers left happy and felt taken care of.

Education

High School Diploma -

Nevada Joint Union High School

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Sierra College

Skills

  • Friendly, effective communicator (written & verbal)
  • Great at problem-solving and staying calm under pressure
  • Ability to manage multiple tasks and good time management
  • Naturally empathetic and people-centered, keeping the customer in mind
  • Phone support, scheduling, and follow-up experience
  • Comfortable with tech (Zoom, Google Workspace, Microsoft Office)
  • Typing speed: 50 WPM
  • Quick to learn new tools and systems
  • Comfortable with CRMs

Certification

Clinical Medical Assistant

Timeline

Private Caregiver

Rhonda’s Aftercare
01.2024 - Current

Private Caregiver

Self-Employed
12.2018 - 12.2020

Medical Aide

Eskaton
06.2018 - 11.2023

Pharmacy Customer Care Clerk

Spring Hill Pharmacy
06.2014 - 11.2018

Customer Service Specialist

Save Mart
01.2013 - 01.2014

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Sierra College

High School Diploma -

Nevada Joint Union High School

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