Jessica Huss-Kristof
Perrysburg,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level International Services Representative position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
Work History
Service Center Support FT
Fed Ex Freight
Northwood, OH TOL
07.2019 - Current
- Check in drivers to ensure paperwork is properly completed and confirm everything was properly input into our computer programs.
- Utilize problem-solving skills to address complex client issues effectively, ensuring prompt resolution and enhanced customer satisfaction ratings.
- Assist clients with their inquiries using in-depth product and system knowledge, leading to increased product sales and client retention rates.
- Manage a high volume of calls, emails, and walk-ins while maintaining professionalism and excellent customer service skills.
- Collaborate with other departments to improve communication channels and overall client experience.
- Maintain accurate records of customer interactions, ensuring all information was updated promptly in the database.
- Established a positive working environment by fostering open communication among team members and encouraging collaboration.
- Trained new staff members on company policies and center expectations.
- Process bills for shipping. Verify Hazardous shipments are correctly billed and necessary information is completed and provided for shipment.
Cashier Trainer
Home Depot
Los Angeles, CA
02.2008 - 02.2018
- Enhanced cashier efficiency by developing and implementing comprehensive training programs.
- Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
- Increased overall customer satisfaction with efficient and friendly checkout experiences through continuous monitoring and feedback sessions for cashiers.
- Streamlined cashier onboarding process, resulting in reduced training time and faster integration into the team.
- Oversaw the Returns Department, utilizing many computer programs and communicating with Loss Prevention; resulting in thousands of dollars in recovered thefts, price tag switching, etc.
- Assisted the Head Cashiers and Supervisors as a back up.
- Initiated company wide improvements after corporate executives became intrigued by our stores satisfaction rates.
Small Sorter
UPS
Maumee, OH
05.2006 - 11.2007
- Enhanced sorting efficiency by implementing a streamlined process for organizing packages.
- Reduced package handling errors by maintaining attention to detail and following company protocols.
- Improved team productivity through effective communication and coordination with coworkers.
- Maintained a clean and organized workspace, promoting a safe and efficient working environment.
Education
High School Diploma -
Penta Career Center
Perrysburg, OH05.2004
Skills
- Workflow Optimization
- Call Center Operations
- Service Level Agreements
- Motivation
- Document processing
- Service Quality Assurance
- Attention to Detail
- Dependable and Consistent
- Team Collaboration
- Adaptability and Flexibility
- Job Prioritizing
- Decision-Making
Timeline
Service Center Support FT
Fed Ex Freight
07.2019 - Current
Cashier Trainer
Home Depot
02.2008 - 02.2018
Small Sorter
UPS
05.2006 - 11.2007
High School Diploma -
Penta Career Center