Jessica Hyche
Westville,IL
Summary
To pursue a position as Patient Care Manager in Pediatric Specialties.
Highly skilled and enthusiastic professional with more than 14 years of experience in pediatric nursing; 4 of those years in leadership. Most recently I have assisted the patient care manager with budgeting, supply management and patient services, as well as providing coverage during any absence. I continue to develop and lead productive and efficient office staff, while contributing to high-volume medical practices by providing exceptional customer service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
RN Supervisor
Carle Pediatric Specialties
03.2020 - Current
- Enhanced patient care by implementing evidence-based nursing practices and protocols.
- Streamlined nurse scheduling, ensuring adequate coverage and minimizing overtime expenses.
- Established strong relationships with interdisciplinary teams for seamless coordination of patient care services.
- Promoted a culture of continuous improvement within the nursing department by regularly soliciting feedback from staff members and incorporating suggestions into practice when appropriate.
- Served as an approachable leader who consistently addressed concerns raised by both nursing staff and families regarding patient care issues or operational challenges within the unit effectively resolving them promptly whenever possible.
RN
Carle Pediatric Specialties
06.2019 - 03.2020
- Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
RN/ Assistant to the CNO
Shalom Healthcare Center
09.2018 - 06.2019
- Since working at Shalom, my duties have been varied
- I have administrative duties as the assistant to the Chief Nursing Officer, as well as patient care responsibilities when working in the schools in Shalom's school based program
- There are times when I will assist in the Shalom clinic sites as well and those duties are similar to positions that I have held in the past
- The administrative duties include, but are not limited to, scheduling meetings, collecting data, maintaining spreadsheets, and assisting with: employee scheduling, quality control measures, and education
- This position has allowed me to see inside the intricacies of how the operations of a company are managed
- As previously mentioned, my responsibilities also include patient care coverage in the school based clinics when needed as well
- At the school clinics, I have medication passes, diabetic care and calculations, asthma assessment and care, assessment of acute complaints, critical thinking to make decisions based on complaints and injuries, and access to over the counter medications to give when needed
- Working alone in the school based clinics has broadened my sense of independence and increased my confidence in providing patient care.
- Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
RN
Carle Pediatric Specialties
05.2015 - 09.2018
- At Carle, my duties included a substantial amount of telephone triage, which heightened my critical thinking skills greatly, but also involved rooming patients, helping providers perform in-office procedures, point of care testing, placing orders from providers in the EMR, and providing teaching to patients and families
- During my time at Carle, I obtained my Pediatric Nursing Certification, became a level III nurse on the nursing ladder (Carle is a Magnet facility), along with being on the Professional Practice Committee, and eventually becoming co-chair of that committee as well
- In addition to those duties, I stepped in and taught a class on telephone triage to the nurses in the residency program to help the education lead, who needed to be out.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
RN
Pediatric Providers of Danville (PPOD)
04.2012 - 05.2015
- At PPOD, my duties included triage, checking in patients, helping with procedures, performing available testing, and counting and maintaining inventories for medical supplies and vaccines, which include both private and VFC vaccine stocks
- I managed the VFC program in the office as well
- I also made phone calls to families regarding lab or radiology reports that we received, and at times would make referrals for patients to see specialists.
LPN into RN
Danville Pediatric Center (DPC)
09.2010 - 04.2012
- At DPC, I checked in patients, which included taking standard vitals (height, weight, temperature, blood pressure), as well as anything pertinent to the patients' complaint, helped with procedures, managed the Vaccines for Children (VFC) program, this included counting vaccine inventories, monitoring refrigerator/ freezer temperatures, having state audits, and ordering vaccines when needed
- I would also do any testing that was ordered by the provider that we had available, which included things such as urinalysis, hemoglobin, blood glucose, etc.
Education
Bachelor of Science Degree -
Chamberlain College of Nursing
Downers Grove, IL08.2017
Associates Degree in Nursing -
Danville Area Community College
Danville, IL05.2011
Skills
- Schedule Management
- Clinical Leadership
- Critical Thinking
- Conflict Resolution
- Decision Making
- Self-Reflection
Certification
- Certified Pediatric Nurse, PNCB Board, 07/2015-Present
- Licensed Practical Nurse, 043.110516, Illinois
- Registered Nurse, 041.394556, Illinois
- Registered Nurse, 28244844A, Indiana
References
- Eliza Rudin, Pediatric Specialties Manager- Carle, 217-383-4876, Eliza.Rudin@carle.com
- Dawn Webb, RN, BSN, CPN- Carle Staff member, 217-417-6295, Dawn.Webb@carle.com
Timeline
RN Supervisor
Carle Pediatric Specialties
03.2020 - Current
RN
Carle Pediatric Specialties
06.2019 - 03.2020
RN/ Assistant to the CNO
Shalom Healthcare Center
09.2018 - 06.2019
RN
Carle Pediatric Specialties
05.2015 - 09.2018
RN
Pediatric Providers of Danville (PPOD)
04.2012 - 05.2015
LPN into RN
Danville Pediatric Center (DPC)
09.2010 - 04.2012
Bachelor of Science Degree -
Chamberlain College of Nursing
Associates Degree in Nursing -
Danville Area Community College
- Certified Pediatric Nurse, PNCB Board, 07/2015-Present
- Licensed Practical Nurse, 043.110516, Illinois
- Registered Nurse, 041.394556, Illinois
- Registered Nurse, 28244844A, Indiana
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