Jessica Davis

• Responsible for providing direct staff supervision and assisting with of all aspects of center operations.
• Mentoring new employees and providing constructive feedback to promote growth and professional development. Collaborating with supervisor to provide information for employee performance appraisals,
• Performing medical screening and phlebotomy of blood donors, including apheresis, whole blood, therapeutic and special collections and operating various platelet/plasma apheresis and automated red blood cell machines.
• Maintaining strict compliance with FDA regulations during all aspects of donation process, ensuring safety for both donors and recipients,
• Maintaining complete and accurate records in accordance with policies outlined in SOPs.
• Enhanced donor experience by establishing strong relationships through excellent communication and customer service skills.
• Addressed any donor concerns or issues promptly, fostering an environment of trust and transparency within donation center.

• Responsible for duties listed above, in addition to creating staff schedules, presenting employee error reports and follow up counseling, completing annual employee performance appraisals.
• Increased donor retention rates by providing exceptional customer service and fostering strong relationships with donors.
• Monitored team performance, providing regular feedback, corrective action, and coaching to ensure continuous improvement in service quality.
• Resolved complex donor issues promptly, demonstrating empathy and professionalism while upholding organizational values.
• Facilitated regular team meetings to discuss progress towards objectives, motivate employees to exceed draw goals, and address any challenges or concerns within team.

See above, same duties as Team Lead.

• Performed automated red blood cell, platelet, and plasma interviews and collections
• Center mentor for automated red cell and whole blood allogeneic/ autologous interview and phlebotomy.

• Performed whole blood allogeneic /autologous interview and phlebotomy.

• Contracted by AT&T to provide directory assistance to customers
• Inbound calls, high efficiency call center
• Provided floor coaching and minor supervision.