Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Jessica Isaac

Phoenix,AZ

Summary

To build upon long-term opportunities for career and individual growth while positively impacting my community.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Customer Retention Rep

Cox Communications
Phoenix, AZ
02.2024 - Current
  • Identified customer needs to upsell products or services.
  • Recommended potential products or services to management by collecting customer information and analyzing customer needs.
  • Developed strong relationships with customers through friendly interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Debt Specialist I

TD Bank
Phoenix, AZ
07.2023 - 02.2024
  • Assists with collections activity on all past due accounts.
  • Analyzed account histories, monitored payments, reconciled discrepancies and updated customer information in the database.
  • Maintained records of collection activities for each account, including contact attempts, payment arrangements and resolution status.
  • Reviewed and processed financial documents to ensure accuracy of customer accounts.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.

Inside Sales and Collections Agent

Charter
West Columbia, SC
01.2020 - 07.2023
  • Maximized selling potential to prospective and existing customers to generate revenue.
  • Interviewed customers to obtain financial information, payment history, and other relevant details.
  • Researched and addressed all customer accounts regarding any discrepancies or outstanding payments.

Customer Service Representative

Verizon Wireless
Elgin, SC
04.2014 - 11.2019
  • Handled high volume calls related to technical and billing inquiries
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Fullfillment Associate

Amazon Warehouse
West Columbia, SC
09.2013 - 04.2014
  • Managed employee workload to keep up with demand of expected items to be shipped
  • Verified orders for accuracy and completeness, ensuring all necessary components were included.
  • Packed items according to customer's specifications and requirements.
  • Utilized warehouse management system to track inventory and maintain records of shipments.
  • Maintained cleanliness of the warehouse area by sweeping, dusting, organizing, and tidying shelves.

Supervisor and Retail Operations

Army and Air Force Exchange Services
Columbia, SC
07.2010 - 09.2013
  • Directed and supervised team of 15 employees in daily operations.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Assisted in creating budgets for departmental expenses including personnel costs.
  • Evaluated employee performance through periodic reviews and documented results accordingly.

Education

Bachelors of Science in Legal Studies -

South University
South Carolina
01.2020

Skills

  • Types at an average speed of over 70wpm
  • Efficient with computer systems and software
  • Skilled at creating logical solutions that fall within policy to meet both customer and business needs
  • Call Center Background
  • 4 years Legal Research experience
  • Great with building and maintaining relationships with people

Certification

CPR and First Aid Certification

References

Available upon request. Recommendation letters available.

Timeline

Customer Retention Rep

Cox Communications
02.2024 - Current

Debt Specialist I

TD Bank
07.2023 - 02.2024

Inside Sales and Collections Agent

Charter
01.2020 - 07.2023

Customer Service Representative

Verizon Wireless
04.2014 - 11.2019

Fullfillment Associate

Amazon Warehouse
09.2013 - 04.2014

Supervisor and Retail Operations

Army and Air Force Exchange Services
07.2010 - 09.2013

Bachelors of Science in Legal Studies -

South University

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Jessica Isaac