Jessica Iuliano
East Haven,CT
Summary
Proven healthcare professional with a track record of excellence at Yale New Haven Hospital, adept in medical terminology and patient care. Demonstrates exceptional documentation accuracy and compassionate service, enhancing patient satisfaction. Skilled in multitasking and effective communication, consistently meets high-volume demands with a flexible approach.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Ambulatory Care Associate
Yale New Haven Hospital
09.2017 - Current
- Maintained accurate documentation of patient information, vital signs, and progress notes for effective communication among healthcare team members.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Demonstrated adaptability in meeting diverse patient needs across multiple age groups, diagnoses, backgrounds.
- Recorded weight, blood pressure, and pulse rate as directed by medical or nursing staff.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Assisted clients with completion of applications and paperwork.
- Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
- Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures.
- Monitored pending cases closely, proactively following up on outstanding documentation needed for successful approval outcomes.
- Developed and maintained productive working relationships with healthcare providers.
- Responded to inquiries from healthcare providers regarding prior authorization requests.
- Analyzed medical records and other documents to determine approval of requests for authorization.
- Managed a high volume of incoming calls, maintaining professionalism while effectively addressing the needs of callers seeking assistance with prior authorizations.
- Improved patient satisfaction with timely and accurate processing of prior authorizations for medications
Certified Nurse Assistant
St. Vincent's Medical Center
03.2017 - 09.2017
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted patients during meal times, ensuring they received proper nutrition according to specific dietary requirements.
Certified Nursing Assistant
Gladeview Rehabili and Health Center
05.2015 - 02.2017
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Produce Clerk
ShopRite
09.2013 - 05.2015
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
Crew Member
Dunkin Donuts
09.2012 - 04.2014
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
Education
No Degree - General Studies
Gateway Community College
New Haven, CTAssociate's Degree in Health Science - Bachelor of Science in Public Health
Goodwin University
Hartford, CT06-2026
High School Diploma -
Platt Technical High School
Orange06-2010
Skills
- Self-motivation and initiative
- Documentation accuracy
- Medical terminology
- First aid proficiency
- Respectful and compassionate
- Problem-solving
- Time management
- Multitasking and organization
- Dependable and responsible
- Verbal and written communication skills
- Strong ethics
- Flexible schedule and availability
Certification
- Certified Nursing Assistant (CNA)
- CPR/AED Certification
Languages
English
Timeline
Ambulatory Care Associate
Yale New Haven Hospital
09.2017 - Current
Certified Nurse Assistant
St. Vincent's Medical Center
03.2017 - 09.2017
Certified Nursing Assistant
Gladeview Rehabili and Health Center
05.2015 - 02.2017
Produce Clerk
ShopRite
09.2013 - 05.2015
Crew Member
Dunkin Donuts
09.2012 - 04.2014
No Degree - General Studies
Gateway Community College
Associate's Degree in Health Science - Bachelor of Science in Public Health
Goodwin University
High School Diploma -
Platt Technical High School