Tiffany M Ford
New Haven,CT
Summary
Certified Nursing Assistant with expert knowledge of medical terminology and HIPPA compliance. Established career working in nursing home setting and hospital settings. Support quality patient care and education.
Overview
11
11
years of professional experience
Work History
Ambulatory Care Associate
Yale New Haven Health System
North Haven, CT
11.2022 - Current
- Assisted with patient intake, including vital signs and medical history documentation.
- Coordinated appointment scheduling, optimizing clinic workflow and patient access to services.
- Managed electronic health records, maintaining accuracy and confidentiality of patient information.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
Certified Nursing Assistant
VA Medical Center
West Haven, CT
04.2022 - 06.2023
- Assisted patients with daily living activities and personal care, ensuring comfort and dignity.
- Monitored vital signs, accurately documenting changes to inform nursing staff of patient conditions.
- Implemented infection control protocols, enhancing patient safety and reducing hospital-acquired infections.
- Collaborated with interdisciplinary teams to develop and implement personalized care plans for residents.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
PCA
Yale New Haven Health
Milford, CT
11.2020 - 11.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Monitored patient health status, reporting changes to healthcare team promptly.
- Developed and implemented personalized care plans in collaboration with families and medical staff.
- Trained new staff on best practices for patient care and safety protocols.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
Clinical Technician
Yale-New Haven Health
New Haven, CT
11.2014 - 11.2020
- Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.
- Turn or reposition bedridden patients.
- Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising.
- Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff.
- Gather information from caregivers, nurses, or physicians about patient condition, treatment plans, or appropriate activities.
- Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
- Exercise patients who are comatose, paralyzed, or have restricted mobility.
- Feed patients or assist patients to eat or drink.
- Supply, collect, or empty bedpans.
- Lift or assist others to lift patients to move them on or off beds, examination tables, surgical tables, or stretchers.
- Prepare or serve food trays.
- Wash, groom, shave, or drape patients to prepare them for surgery, treatment, or examination.
- Record height or weight of patients.
- Clean and sanitize patient rooms, bathrooms, examination rooms, or other patient areas.
- Collect specimens, such as urine, feces, or sputum.
- Change bed linens or make beds.
- Transport patients to treatment units, testing units, operating rooms, or other areas, using wheelchairs, stretchers, or moveable beds.
Education
High School Diploma - General studies
Wilbur Cross High School
New Haven, CT06.2003
Skills
- Service Orientation
- Reading Comprehension
- Customer Experience
- Education and Training
- Communication
Timeline
Ambulatory Care Associate
Yale New Haven Health System
11.2022 - Current
Certified Nursing Assistant
VA Medical Center
04.2022 - 06.2023
PCA
Yale New Haven Health
11.2020 - 11.2022
Clinical Technician
Yale-New Haven Health
11.2014 - 11.2020
High School Diploma - General studies
Wilbur Cross High School