Jessica Jackson
Des Plaines,IL
Summary
Hardworking team player knowledgeable about dining operations and beverage services. Always willing to go above and beyond to serve guests quickly and exceed expectations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Event Sales Coordinator
Madden Inc.
Wilmette, IL
02.2024 - Current
- Market event spaces by tailoring solutions to fit client budgets efficiently.
- Showcase effective communication skills during planning and execution phases.
- Oversee event planning process from contract agreement to successful execution.
- Generate comprehensive BEOs for flawless communication between Front of House and Kitchen.
- Conduct site tours for prospective clients, verifying event details.
Bar Manager
The Lawn at Wilmette Golf Club
Des Plaines , IL
01.2023 - Current
- Manage vendor relationships and order all alcohol for the bar.
- Interview, hire and train new bartenders.
- Manage day-to-day operations including opening and closing duties, scheduling shifts for employees, and cash handling procedures
- Monitor the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Resolve customer complaints regarding quality of food or beverage service in a timely manner.
- Develop and implement bartender training programs, policies and procedures.
Bartender
The Lawn at Wilmette Golf Club
Des Plaines, IL
08.2022 - 01.2023
- Performed opening and closing duties including restocking supplies.
- Resolved customer complaints in a professional manner.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Bachelor of Arts - Journalism And Mass Communication
The Ohio State University
Columbus, OH06-2009
Skills
- Team training and development
- Sales expertise
- Outgoing personality
- Outstanding customer service
- Bar operations management
- Craft cocktail preparation
Certification
- Basset Certified
References
References available upon request.
Timeline
Event Sales Coordinator
Madden Inc.
02.2024 - Current
Bar Manager
The Lawn at Wilmette Golf Club
01.2023 - Current
Bartender
The Lawn at Wilmette Golf Club
08.2022 - 01.2023
Bachelor of Arts - Journalism And Mass Communication
The Ohio State University
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