Jessica Jackson
Columbia,USA
Overview
19
19
years of professional experience
Work History
Certified Train General Manager
Arby's Restaurant
2021.04 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Service Trainer
Red Lobster
2015.10 - Current
- Conducts customer service training as well as training in other various areas
- Tests trainees to measure progress and to evaluate effectiveness of training
- Reports on progress of employees under guidance during training periods. Maintain trainee records
General Manager
Pizza Hut
2018.06 - 2021.03
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Store Manager
WG’s Wings
2013.02 - 2015.08
- Managed all aspects of the restaurants day to day operations
- Adhere to company standard and service levels to increase sales and minimize cost
- Enforced sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining area
Certified Trainer
Chili’s
2009.07 - 2014.09
- Thorough presentation skills to present training techniques
- Creative and Interpersonal skills to effectively communicate information
- Effectively observe and evaluate different learning patterns for necessary adjustments
- Organized training sessions efficiently to company need
Certified Trainer
Fatz Cafe
2006.10 - 2013.04
- Utilized creative and interpersonal skills to effectively communicate information to staff
- Effectively observed and evaluated different learning patterns for necessary adjustments
- Organized training sessions efficiently based on company needs and expectations
Education
Associate Degree - Criminal Justice, Human Services
Midlands Technical College
Columbia, SC01.2017
Associate Degree - Business and Management
Benedict College
Columbia, South Carolina01.2001
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Timeline
Certified Train General Manager
Arby's Restaurant
2021.04 - Current
General Manager
Pizza Hut
2018.06 - 2021.03
Service Trainer
Red Lobster
2015.10 - Current
Store Manager
WG’s Wings
2013.02 - 2015.08
Certified Trainer
Chili’s
2009.07 - 2014.09
Certified Trainer
Fatz Cafe
2006.10 - 2013.04
Associate Degree - Criminal Justice, Human Services
Midlands Technical College
Associate Degree - Business and Management
Benedict College