Jessica Jackson
Honolulu
Summary
Known for creating welcoming atmosphere for guests and addressing needs promptly, resulting in improved customer satisfaction. Proven ability to work effectively under pressure while maintaining smooth operation of front-of-house activities.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
19
19
years of professional experience
2006
2006
years of post-secondary education
Work History
Restaurant Hostess
Side Street Inn
Honolulu
10.2018 - 05.2020
- Greeted and seated guests promptly
- Answered phone calls and responded to guest inquiries efficiently.
- manages the dining room's flow by greeting guests, managing the waitlist and reservations, and seating them efficiently. Responsibilities also include maintaining a clean host area, communicating with servers and managers, assisting with table maintenance, and providing exceptional customer service to ensure guest satisfaction and a welcoming atmosphere.
Medical Assistant
Straub Clinic and Hospital
Honaker
08.2008 - 11.2009
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- performs both administrative and clinical tasks to support healthcare providers and ensure smooth clinic operations. Key duties include taking patient vital signs, recording medical history, assisting during exams, scheduling appointments, managing medical records, and handling billing and insurance. They also help prepare exam rooms, sterilize instruments, collect lab samples, and provide patient education and follow-up care.
Patient Service Representative
Straub Clinic and Hospital
Honolulu
01.2006 - 08.2008
- Greeted and assisted patients with check-in and appointment scheduling.
- Managed patient records using electronic health record systems.
- Answered phone calls and responded to inquiries about services.
- manages administrative and clerical tasks in a healthcare setting, acting as the first point of contact for patients. Key responsibilities include greeting patients, scheduling appointments, verifying insurance and patient information, collecting co-pays, managing medical records, and providing clear communication regarding billing and procedures. Strong communication, empathy, problem-solving, and computer skills are essential for this role, which requires handling potentially stressful situations with professionalism and compassion.
Burger King
AAFES Schofield Barracks Burger King
Wahiawa
05.2001 - 04.2003
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- focus on skills like customer service, food preparation, cash handling, cleanliness, and teamwork. Quantify achievements where possible, such as improved efficiency or resolved issues. Use keywords found in job descriptions, like those for Cashier, Crew Member, or Team Member roles, to highlight your experience and match employer requirements.
Education
Medical Assistant Certificate - Medical Assistant
Hawaii Business College
Honolulu, Hi 09.2002 - 11.2005
Leilejua High-school
Wahiawa , HiSkills
- Guest relations
- Reservation management
- Waitlist coordination
- Dining room organization
- Knowledge of Human nature
- Organizational talent
- Problem solving skills
- Stress Resistence
- Empathy
- Analytical skills
- Reliability
- Motivated
- Confidence
References
References available upon request.
Timeline
Restaurant Hostess
Side Street Inn
10.2018 - 05.2020
Medical Assistant
Straub Clinic and Hospital
08.2008 - 11.2009
Patient Service Representative
Straub Clinic and Hospital
01.2006 - 08.2008
Medical Assistant Certificate - Medical Assistant
Hawaii Business College
09.2002 - 11.2005
Burger King
AAFES Schofield Barracks Burger King
05.2001 - 04.2003
Leilejua High-school