Jessica Jacobs
Whiting,NJ
Summary
Highly experienced Associate known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Sales Associate
Home Depot
10.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
Flooring Sales Specialist
Home Depot
04.2021 - 10.2022
- Followed up with customers to assess satisfaction, answer questions and resolve concerns.
- Demonstrated features of different floor options and overcame objections with knowledgeable responses.
- Assisted customers with selecting appropriate floor types and styles.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
Key Carrying Department Supervisor of Flooring/Decor
Home Depot
11.2018 - 04.2021
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Developed professional relationships to improve retention of key customers.
- Trained team members in successful strategies to meet operational and sales targets.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Key Carrying Freight Department Supervisor
Home Depot
08.2016 - 11.2018
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Handled day-to-day shipping and receiving overseeing more than 1,000 packages per day.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
Sales Associate
Home Depot
03.2013 - 08.2016
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
Key Carrier Department Supervisor Flooring
Home Depot
04.2010 - 03.2013
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
Key Carrying Department Supervisor of Seasonal
Home Depot
01.2009 - 04.2010
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Developed professional relationships to improve retention of key customers.
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Educated staff on strategies for handling difficult customers and challenging situations.
Electrical Department Supervisor
Home Depot
10.2007 - 01.2009
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Managed team of employees, delegated tasks and held each employee accountable for completing assignments.
Paint Department Supervisor
Home Depot
04.2006 - 10.2007
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Plumbing Sales Associate
Home Depot
03.2004 - 04.2006
- Recommended plumbing products that would fulfill customer requirements.
- Answered questions from customers regarding plumbing materials and products.
- Built lasting client relationships through effective communication, active listening and multi tasking talents.
- Engaged directly with contractors, plumbers, builders and other key individuals in effort to promote business opportunities.
Seasonal Sales Associate
Home Depot
04.2003 - 03.2004
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
GED -
Manchester Twp High School
Manchester06.1999
Skills
- Customer Satisfaction
- Business Strategies
- Store Management
- Customer Order Fulfillment
- Time Management
- Dispute Mediation
Timeline
Sales Associate
Home Depot
10.2022 - Current
Flooring Sales Specialist
Home Depot
04.2021 - 10.2022
Key Carrying Department Supervisor of Flooring/Decor
Home Depot
11.2018 - 04.2021
Key Carrying Freight Department Supervisor
Home Depot
08.2016 - 11.2018
Sales Associate
Home Depot
03.2013 - 08.2016
Key Carrier Department Supervisor Flooring
Home Depot
04.2010 - 03.2013
Key Carrying Department Supervisor of Seasonal
Home Depot
01.2009 - 04.2010
Electrical Department Supervisor
Home Depot
10.2007 - 01.2009
Paint Department Supervisor
Home Depot
04.2006 - 10.2007
Plumbing Sales Associate
Home Depot
03.2004 - 04.2006
Seasonal Sales Associate
Home Depot
04.2003 - 03.2004
GED -
Manchester Twp High School