Jessica Jansen
Westminster,CO
Summary
Versatile hospitality professional with a proven track record at Casa Bonita, enhancing customer satisfaction and streamlining operations. Expert in food preparation and safety, coupled with exceptional staff management skills. Recognized for boosting sales through meticulous attention to dining experience and efficient team leadership. Achieved top server attentiveness, significantly increasing monthly specials sales.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Table Attendant
Casa Bonita
Lakewood, CO
05.2023 - Current
- Enhanced customer satisfaction by efficiently resolving disputes and providing exceptional guest service.
- Excelled in delivering exceptional service, leading to high guest satisfaction survey scores.
- Served food and beverages promptly with focused attention to customer needs.
Bartender
Chilis's Bar And Grill
7475 W 88th Ave Westminster, CO
02.2021 - 05.2023
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Often ranked highest server attentiveness, graded by guests.
- Often ranked highest seller of monthly specials
Server
Great Scotts Eatery
1295 Cortez St Denver CO
06.2018 - 01.2021
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Assistant General Manager
Village Inn
07.2015 - 04.2020
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Handled cash accurately and prepared deposits.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Carefully interviewed, selected, trained, and supervised staff.
- Oversaw staff scheduling, balancing labor needs with budget constraints to enhance operational efficiency.
Line Cook
Larkburger
05.2014 - 11.2014
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
Assistant Store Manager
Sonic Drive In
Thornton, CO
05.2013 - 06.2014
Education
Business Administration
Pima Community College
Tucson, AZ01-2024
High School Diploma -
Thornton High School
Thornton, CO2014
Skills
- Sales expertise
- Food and beverage pairings
- Dining area maintenance
- Menu Memorization
- Hospitality Service Expertise
- Food Preparation and Safety
- Recruitment
- Staff Scheduling
- Staff Management
- Dining Customer Service
Certification
- ServSafe Alcohol Certification - National Restaurant Association.
- ServSafe Food Handler Certification - National Restaurant Association.
Languages
Spanish
Professional Working
Timeline
Table Attendant
Casa Bonita
05.2023 - Current
Bartender
Chilis's Bar And Grill
02.2021 - 05.2023
Server
Great Scotts Eatery
06.2018 - 01.2021
Assistant General Manager
Village Inn
07.2015 - 04.2020
Line Cook
Larkburger
05.2014 - 11.2014
Assistant Store Manager
Sonic Drive In
05.2013 - 06.2014
Business Administration
Pima Community College
High School Diploma -
Thornton High School