Jessica Jaramillo
Houston,TX
Summary
Enthusiastic Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of HVAC and training in Customer Service. Motivated to learn, grow and excel in any Trade industry.
Overview
13
13
years of professional experience
Work History
Home Warranty Manager
Douglas Mechanical Inc.
Spring, Texas
08.2018 - Current
- Planned, created, tested, and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Directed training and retraining of employees to boost performance and enhance business results.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Evaluated existing operations and current market trends to identify necessary improvements and capitalize on changes.
- Recruited and developed employees for Authorization department.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed team of 6 employees, overseeing hiring, training, and professional growth of employees
Call Center Representative
1960 Family Practice
Houston, Texas
06.2015 - 08.2018
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Communicated professionally with colleagues, freelancers and clients.
- Assisted multiple customers by answering questions, responding to inquiries and handling telephone requests
Teacher's Aide
Houston Kidz Centre
Houston, Texas
01.2014 - 06.2015
- Supported student learning objectives through personalized and small group assistance.
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Participated in professional development opportunities and attended in-services and seminars.
- Assisted teachers with supervision and care of group of 25 children
Branch Associate
BBVA Compass Bank
Houston, Texas
11.2012 - 01.2014
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Executed wire transfers, stop payments and account transfers.
- Calculated fees due, interest and change for customer transactions.
- Maintained friendly and professional customer interactions.
Senior Retail Sales Associate
T-Mobile
Houston, Texas
04.2009 - 11.2012
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Submitted reports to senior management to aid in business decision-making and planning.
- Collect payments and right fit customers’ plans.
- Create monthly awards and Compose “email-blast” to help generate business Maintain customer satisfaction.
- Performing morning inventory counts.
- Perform closing procedures nightly.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Education
Some College (No Degree) -
Lonestar College
Cypress, TXHigh School Diploma -
Spring Woods High School
Houston, TX05.2005
Skills
- Staff Management
- Business administration
- Teamwork and Collaboration
- Self-Motivated
- Team building
- Data Management
- Critical Thinking
- MS Office
- Data Entry
- Sales and marketing
- Search Engine Optimization
- Basic Math
Timeline
Home Warranty Manager
Douglas Mechanical Inc.
08.2018 - Current
Call Center Representative
1960 Family Practice
06.2015 - 08.2018
Teacher's Aide
Houston Kidz Centre
01.2014 - 06.2015
Branch Associate
BBVA Compass Bank
11.2012 - 01.2014
Senior Retail Sales Associate
T-Mobile
04.2009 - 11.2012
Some College (No Degree) -
Lonestar College
High School Diploma -
Spring Woods High School