Jessica Jeans

• Provided companionship and emotional support to elderly clients.
• Assisted with daily living activities, such as bathing, dressing, grooming, and eating.
• Organized and monitored medication schedules according to physician instructions.
• Transported clients to medical appointments or social activities as needed.
• Monitored vital signs such as temperature, pulse rate, respiration rate, blood pressure.
• Assisted with light housekeeping tasks including laundry, vacuuming, dusting and meal preparation.

• Developed and implemented customer service policies and procedures.
• Provided training to new customer care staff members.

Conducted regular performance reviews of customer service representatives. .

• Assessed customer feedback to identify areas for improvement in service delivery.
• Reviewed customer satisfaction surveys to determine areas needing attention.