Jessica Jenkins
Pontiac,IL
Summary
Highly skilled Restaurant manager experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Professional with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.
Overview
9
9
years of professional experience
Work History
Service Manager
Olive Garden Restaurant
Peru, IL
08.2023 - Current
- Developed strategies for improving customer experience through enhanced product features or improved processes.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Established key performance indicators (KPIs) for the service team to measure success and productivity.
- Motivated and supported employees to maintain low turnover.
- Reviewed inventory levels and ordered supplies to keep products in stock.
Underwriting Service Assistant
State Farm
Bloomington, IL
03.2016 - Current
- Reviewed and processed applications, documentation, and other pertinent information to ensure accuracy.
- Evaluated new applications for completeness and accuracy while ensuring compliance with company policies.
- Collaborated with colleagues to develop solutions that could be implemented to improve processes related to underwriting services.
- Identified any inconsistencies between documents submitted by customers and existing records.
Server Shift Leader
Bob and Ringos Smokehouse
Pontiac, IL
10.2021 - 08.2023
- Ensured customer satisfaction and handled customer complaints in a professional manner.
- Maintained cleanliness of the restaurant, including dining room, kitchen, restrooms, and parking lot.
- Provided leadership to servers and other restaurant staff members by setting an example of excellent service.
- Assigned tasks to servers to ensure efficient operations during peak business hours.
- Assisted with training new servers on company policies and procedures as well as proper food handling techniques.
- Completed end-of-shift paperwork accurately and submitted it according to company guidelines.
- Supervised cashiering activities at the register in order to prevent any discrepancies with payment processing.
- Addressed customer concerns promptly and effectively while maintaining a high level of professionalism at all times.
Bartender/Server/Cook Manager
Gigs Place
Fairburn, GA
01.2021 - 01.2023
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Monitored dining room for cleanliness and proper set-up at all times.
- Delivered food orders promptly and courteously.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Trained new employees on restaurant procedures and plating techniques.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Bar Manager
Goodfellas Wood Oven Pizza
Streator, IL
02.2018 - 01.2020
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
Education
Associate of Science - Computer Science
Heartland Community College
Normal, IL12.2024
Skills
- Relationship Building
- Quality Assurance
- Guest Service
- Customer Service Management
- Teamwork and Collaboration
- Menu Memorization
- Conflict Management
- Problem-Solving
- Resourceful and Reliable
- Positive and Friendly Attitude
- Willingness to Learn
- Critical Thinking
Timeline
Service Manager
Olive Garden Restaurant
08.2023 - Current
Server Shift Leader
Bob and Ringos Smokehouse
10.2021 - 08.2023
Bartender/Server/Cook Manager
Gigs Place
01.2021 - 01.2023
Bar Manager
Goodfellas Wood Oven Pizza
02.2018 - 01.2020
Underwriting Service Assistant
State Farm
03.2016 - Current
Associate of Science - Computer Science
Heartland Community College
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