Jessica Jensen

• Promoted to senior customer service specialist on 12/29/2025
• Handled policy inquiries, processed forms, managed payments, and provided product knowledge to customers
• Trained on all product lines offered in individual life segment at Ameritas

• I was a training store manager which means I spent 8 weeks with a newlyhired manager training them on how to properly do the job. I have filled infor District Managers many times over the years often overseeing 12-14stores at once. I had a minimum of 13 employees that worked with me, my brand new storeopened in December 2023. I was in charge of the hiring, evaluating, andtrading of all employees at my location. I had two assistants bepromoted to store managers in their own stores. I was in charge of payroll,ordering, vendors, sales, profit and loss, inventory, and all manners ofrunning the store. I had successfully ran multiple locations and helped atmultiple locations all over Nebraska, Kansas, and South Dakota.
• Managed daily Casey's General Stores convenience store operations and team performance.
• Supervised hiring, training, and coaching for store associates and shift leaders.
• Scheduled staff coverage for front counter, kitchen, and fuel service areas.

• I carried mail as a rural mail carrier until I switch to the city carrierposition. I carried mail for 2 years in Seward and Crete NE and providedassistance in carrying mail in the towns surrounding my area. This jobentailed walking 13+ miles a day and carrying heavy objects as well asmemorizing multiple routes and addresses.
• Completed day-to-day duties accurately and efficiently.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

I was hired as a kitchen closer in December of 2009 and worked my way up

to 1st assistant manager by May of 2010. I helped the Store Manager run the

store, I operated all computer systems, assigned tasks, helped customers, did the ordering, hiring,

made schedules and helped team members when needed.